Information and Assistance Clerk - SR

Provides information and assistance to the public relating to programs and services for the elderly; provides information, assesses individual needs, and makes appropriate referrals; provides clerical and technical support to the Mayor's Committee on Aging; performs a variety of clerical and administrative support work for the Hawaii County Office of Aging (HCOA).

There is one (1) immediate temporary full-time vacancy not-to-exceed 08/31/2027 with the Office of Aging - Administrative Services Division in Hilo.

The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.

• Provides information to the public relating to programs and services for the elderly; obtains personal data and information, assesses individual needs, and makes referrals to agencies, organizations, and care providers.
• Gathers information and data; inputs information into the HCOA database system and various other software programs.
• Updates and maintains the HCOA's directories such as the Partners in Eldercare Network Directory and Information and Services Directory for Seniors.
• Provides information and assists in the resolution of complaints over the counter or telephone regarding the interpretation of rules, policies, and procedures, and the functions of the office.
• Arranges logistics, prepares agenda, prepares notices and materials for, and attends meetings, conferences, and seminars of the Committee on Aging, the Office of Aging, and other committees as assigned; takes and transcribes notes of taped recordings of proceedings; makes distribution; maintains files and records.
• Independently prepares, checks, and reviews correspondence, forms, records, applications, and other documents for accuracy, adequacy, and conformance to established requirements; evaluates and processes documents according to individual circumstances where the correct course of action is not clearly defined; does follow up to secure or clarify required information.
• Sets up codes and maintains public and confidential files of reports, minutes, correspondence and other materials.
• Reviews applications for disabled parking permits; follows up with physicians as necessary; determines eligibility for and issues permits.
• Accepts cash payments for standard fees; writes out receipts; prepares deposit receipts; posts data to and maintains control records; follows up on collection of returned checks.
• Reviews all clerical work for conformance to departmental procedures and standards; supervises the work of assigned clerical personnel; may assist in supervising and performing data processing review, editing, and control.
• Reviews and logs all incoming and outgoing mail.
• Organizes and coordinates the flow of work for the agency head to maximize administrative efficiency.
• Obtains and assembles background materials and information for the agency head and planners to assist with decision-making.
• Schedules appointments, makes telephone contacts, and screens incoming calls and visitors for the agency head.
• Independently prepares and processes all personnel and payroll related documents, notices, and forms; follows up on inquiries; ensures the compliance of procedures, requirements, laws, rules, and policies.
• Performs other related duties.

A combination of education and experience substantially equivalent to:

• graduation from high school, and
• three (3) years of clerical work experience which included typing, use of personal computer, and public contact that required providing information.

All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience…