Spa Concierge

ACTUAL POSITION IS NEAR MAUNA KEA AND WAIKOLOA

All candidates must have US Work authorization to be considered for this role

Sign on bonus available.

Mandara Spa is located near the lush and spiritual island of Bali, and now brings that legacy to the region of Hawaii. The spa offers a unique blend of Balinese healing tradition and European techniques in a luxurious environment designed to meet each guest's individual needs.

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of information and homecare services are offered. Paying special attention to front‑line guest service excellence standards.

• Preferred experience working with a Point of Sale system (i.e., Book4
  
  Time) and answering phones in a customer‑service‑facing environment, retail a plus.

• Computer literate with good typing skills.
• Able to operate basic business machines (i.e., calculator, fax, printer, copier).

• Self‑motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience answering phones in a customer‑oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills; proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• High personal standards and values.
• Excellent client care, service excellence, and attention to detail.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements.

Starting base hourly rate of $17.75 increased annually based on tenure. Incentive compensation programs yielding an average of $1.75 per hour, based on the past year for individuals in this role. Individual performance varies and may exceed location average.

Entry level

Full‑time