Team Lead, Customer Relations & First-Call Resolution
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Hawaii Medical Service Association in Hawaii is seeking a customer relations professional to mentor representatives and ensure top-notch service. You will analyze complex inquiries, coordinate resolutions with HMSA and external contacts, and drive performance metrics across the contact center.
Responsibilities include handling escalated calls, generating monthly KPI reports, and supporting HMSA's mission with a customer-centric approach. A degree and 3+ years in customer service are required.
We are currently recruiting a Team Lead, Customer Relations & First-Call Resolution for our team in HI, United States.
Our team is growing, and we are hiring a Team Lead, Customer Relations & First-Call Resolution in HI, United States.
This position is for the Team Lead, Customer Relations & First-Call Resolution role at Hawaii Medical Service Association.
We are seeking a motivated Team Lead, Customer Relations & First-Call Resolution to join Hawaii Medical Service Association in HI, United States.
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