Distribution System Operator - Hawaii

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We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company s foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Posting End Date: 12/31/2025 at 11:59PM HST

Responsible for the timely response and restoration communications of power outages and system activity to affected stakeholders. Responsible for maintaining the electrical distribution strategy and operations to ensure continuity of service, stability, and power delivery according to tariff requirements. Ensures reliable power distribution follows appropriate standards and regulations. Directs field personnel in managing single-phase and three phase customer power outages, emergency response, service restoration and repair activities in a safe operational manner, writes, and performs planned and emergency switching on the Transmission and Distribution System.

System Operations

• Issues, receives, and acts upon routine or scheduled limited holdoff requests on distribution circuits and/or equipment.
• Operates and troubleshoots in real-time the distribution system in accordance with company policies and protocols.
• Requests and prioritizes resources to match work volume during routine and emergency conditions while considering local agreements.

System Monitoring

• Uses Operational Technology (OT) systems and field reports to monitor and control the distribution and transmission systems.
• Monitors, acknowledges, responds, and clears alarms from OT systems providing telemetry and control of the distribution and transmission system.
• Monitors and controls remotely controlled field devices to respond to outages, isolate faults, keep voltages and equipment loading within limits.
• Maintains daily records of logs of system conditions and status including manual updates of OT systems.

Authority

• Has the authority to direct field personnel to take actions to ensure reliability of the grid and the safety of personnel.

Outage Management

• Promptly responds to trouble and service calls from customers. Identifies and contacts appropriate parties to expedite solution.
• Updates the respective customer outage notification systems and provides real time outage information to internal stakeholders during pre- and post-disturbance events, as needed.
• Issues status updates on Estimated Time of Restoration (ETR), crew status, and traffic issues based on real-time data and information.
• Acts as the clearinghouse from supervisors or crew leaders on outage status updates, delays, etc. Updates the ETR accordingly.
• Provides system status and conditions report (internal operations only) at the conclusion of each shift.
• Communicates critical information with safety personnel.
• Creates, tracks, manages, and closes trouble tickets and work orders using OT systems.
• Notifies key personnel of persistent trouble.
• Notifies appropriate department personnel of repairs needed.
• Models routine and emergency switching, temporary elements and places appropriate tags using OT, drawings, and other tools and systems.
• Communicates and coordinates with personnel for switching procedures.
• Creates and updates Interruption Reports (IR), as needed. Maintains internal communications with control room personnel during routine and emergency conditions.
• Maintains trouble calls, repair orders, operation logs, scheduled distribution work, field personnel, and OT systems and other databases or tools.

Emergency Response

• Monitors and addresses calls from emergency agencies including police and fire hotlines relating to system events and customer outages.
• Performs critical functions of the emergency management response, as assigned, and performs specific assignments or functions in the event of an emergency.
• Participates in emergency response drills and exercises. Participates in control room evacuation/relocation exercises.
• Assists field personnel with awareness of special conditions (e.g., environmental concerns, access to areas).
• Contacts affected customers to confirm power outage and restoration.
• Troubleshoots and directs distribution field personnel for power outages and conducts restorations.
• Responds immediately to abnormal or emergency conditions, including system operating limit violations.
• Identifies faulted equipment and location using OT tools.
• For circuit outage, uses available data and tools to identify source or cause of trouble.
• Issues, receives, and acts upon emergency holdoff requests on sub-transmission distribution circuits and/or equipment.

Switching

• Uses 3-part communication to issue operating instructions.
• Operates remotely…