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Primary Relationship Officer III​/IV

Job in Hilo, Hawaii County, Hawaii, 96721, USA
Listing for: Bank of Hawaii
Full Time position
Listed on 2026-11-04
Job specializations:
  • Finance & Banking
    Commercial Banking, Credit Analyst, Risk Manager/Analyst, Loan Officer / Lending
Salary/Wage Range or Industry Benchmark: 95000 - 130000 USD Yearly USD 95000.00 130000.00 YEAR
Job Description & How to Apply Below
Position: Primary Relationship Officer III / IV

Job Description
Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client’s credit and non-credit needs are met in a timely and profitable manner.

The PRO negotiates credit in types, amount, and structure that is appropriate to the company’s borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group.

Job Description
Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client’s credit and non-credit needs are met in a timely and profitable manner.

The PRO negotiates credit in types, amount, and structure that is appropriate to the company’s borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group.

Responsibilities
  • Markets appropriate and profitable credit and non-credit products and services to existing and prospective bank clients; maintains ongoing dialogue with company management concerning the company’s strategy, position and prospects; builds relationships with existing referral sources and cultivates new referral sources both internally and externally. Develops and executes a client relationship strategy plan to achieve win/win solutions for bank and client. Regularly assesses and evaluates company management, its business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet.

    Negotiates and provides needs-based solutions of credit and non-credit products & services to existing & prospective clients.
  • Regularly calls on clients and records in written memorandum to the credit file the results of the call. Provides the Commercial Credit Group with current and forward looking information to facilitate the completion of the Credit Write-up, quarterly Asset Quality Report, and annual reviews for stand‑alone term loans or multi‑year facilities.
  • Prepares formal written request for credit assistance in a timely manner in order to renew, cancel or restructure credit facilities. Prepares and updates the Client Information Sheet as needed. Prepares Risk Adjusted Return On Capital (RAROC) worksheet as needed. The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client’s borrowing needs and financial capacity.
  • Ensures that Borrower and Transaction Risk Ratings are accurate at all times, and promptly changes risk rating to reflect changed conditions; responsible for ensuring that the system of records accurately reflects current risk ratings.
  • Facilitates the credit documentation and booking process with Bankoh Loan Center by negotiating documents with the client and obtains client signatures.
  • Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
  • Bachelor’s degree preferably in business or related area from an accredited institution, or equivalent work experience.
  • Commercial lending experience, preferred:
    • Commercial credit experience as an Underwriter;
    • Loan work out training and/or experience helpful;
    • Relevant product and service…
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