Billing Specialist - Lanihuli Patient Service Center

Billing Specialist - Lanihuli Patient Service Center

Company: Clinical Labs Of Hawai'i, LLP

Location: Hilo, Hawaii
Schedule: Monday – Friday, 8:30 am – 4:30 pm
Job Type: Full‑time,
Base Pay: $20.89 – $22.98 /hour

• Perform customer/client account research, review delinquent accounts, and work with customers/clients to establish a mutually agreeable repayment plan in accordance with Accounts Receivable guidelines.
• Take inbound calls (as needed) and make outbound calls.
• Initiate contact with customers/clients regarding their account status.
• Submit past‑due notifications to patients.
• Follow up on missed repayment arrangements.
• Coordinate with local Sales collaboration in handling client accounts.
• Track and monitor delinquent accounts to ensure account status moves current and payment application is consistent.
• Report and refer seriously delinquent accounts to designated Administrative leadership for potential service provider agreement default and cut‑off.
• Work on other projects as assigned.

• High School diploma or GED.
• Typing (min 35 wpm) and 10‑key proficiency.
• Positive demeanor and professional phone etiquette consistent with all clients.
• Ability to handle consumer and commercial collections with attention to detail and record keeping.
• Ability to work with minimal direction; seek additional help/information from the Client Support Manager, Supervisor or Team Leader when needed.
• Knowledge of computer technology and terminology.
• Perform duties promptly and accurately – ability to work under deadlines.
• Maintain confidentiality of information.
• Ability to read and comprehend English.
• This position is working onsite.

• Minimum of six (6) months of related experience or equivalent combination of experience and education.
• Experience with medical/insurance billing and Customer Service.
• Experience in a multitasking environment.

• Appreciation for your work.
• A feeling of satisfaction that you’ve helped people.
• Opportunity to grow in your profession.
• Free lab services for you and your dependents.
• Work‑life balance, including Paid Time Off and Paid Holidays.
• Competitive benefits including medical, dental, and vision insurance.
• 401(k) with company match.
• A sense of belonging – we’re a community!

This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.

Scheduled Weekly

Hours:

40

Job Category: Accounts Receivable

EEO Statement: Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.