Health Information Technician II

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join a dedicated healthcare team where your work directly supports patient care, compliance, and the integrity of medical records. As a Health Information Technician, you will play a vital role in ensuring accurate, secure, and timely access to patient information—supporting providers, patients, and the broader healthcare system. Your attention to detail and commitment to confidentiality will help maintain the highest standards of care and operational excellence.

• Review medical records for completeness and accuracy, ensuring compliance with established standards and regulatory requirements
• Process and fulfill requests for release of patient information, ensuring proper authorization and adherence to privacy laws (HIPAA and applicable state/federal regulations)
• Provide customer service to patients, providers, attorneys, and agencies requesting medical records, including in-person and phone interactions
• Prepare records for legal proceedings, including subpoenas and court cases, and assist with documentation or testimony as needed
• Maintain accurate tracking and documentation of all record requests and correspondence within hospital systems
• Assist with vital statistics processes, including preparing and submitting birth certificates and related documentation

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

High school diploma or equivalent.

Two (2) years experience in a health information management department of a hospital or allied medical care facility, or in an allied health or medical program (e.g., nursing unit, admissions dept., clinic, etc.), which included such duties as filing medical records, posting data onto medical records, cross-indexing data, compiling numerical data from medical records or reports, typing/transcribing medical reports, and work of a comparable nature.

One (1) year of specialized experience in a health information management department of a hospital or allied medical care facility which involved the performance of paraprofessional health information management work requiring knowledge of the nature and uses of medical records, medical terminology and established health information management classification, coding, filing and indexing systems, and the ability to analyze and file medical records and prepare reports and summaries from medical records.