Business Intelligence Analyst​/Developer

The Business Intelligence Developer is responsible for developing, maintaining, and optimizing the Epic Electronic Health Record (EHR) system and its associated analytics platforms. This role plays a critical part in designing reliable data infrastructure, enhancing reporting capabilities, and ensuring effective data utilization across the organization. It blends expertise in Epic application build, data workflows, and business intelligence development with strong cross‑functional collaboration.

The developer works closely with clinical, operational, billing, and leadership teams to support high‑quality patient care through effective system design, meaningful analytics, and continuous system optimization.

This is an on-site position located in Hilo, Hawaii. The incumbent must be on‑site at the time of hire.

• Lead implementation and upgrades of Epic applications to meet clinical and operational requirements.
• Contribute to system design, configuration, testing, and documentation.
• Configure and test Epic Foundation System analytics content.
• Support implementation and upgrades of additional EHR applications as needed.

• Develop analytics content using Epic Chronicles, Clarity, and Caboodle.
• Write SQL queries and build custom metrics.
• Develop and maintain data cubes, extracts, and BI tools.
• Manage Analytics Catalog metadata.
• Validate reporting content developed by peers and conduct environment and volume testing.

• Troubleshoot issues related to Epic and analytics platforms.
• Perform system upgrades and routine maintenance.
• Identify areas for workflow improvement and optimization.

• Develop and deliver Epic training for end users, Epic analysts, and BI developers.
• Maintain system documentation and workflow materials.
• Collaborate with subject matter experts and data consumers to ensure reporting meets operational needs.

• Participate in the development and maintenance of IT governance structures.
• Ensure organizational compliance with HIPAA and all applicable regulatory requirements.
• Implement, monitor, and continuously improve data security safeguards.

• Lead and contribute to multi‑disciplinary project teams.
• Manage project milestones and ensure timely completion of system enhancements.
• Perform other duties as assigned.

Experience:

• Minimum of five (5) years of experience in data analytics, reporting, systems applications, or technical support. At least two (2) years of direct Epic or EHR system support experience in a healthcare setting is highly preferred. An equivalent combination of relevant education, training, certifications, and experience may be considered in meeting the minimum experience requirement.
• Preferred: three (3) + years of experience as a Cogito-certified Business Intelligence Developer.

Education:

• Bachelor’s degree in Business Administration, Healthcare Administration, Communications, Computer Science, Information Technology, Healthcare Informatics, or a related field.

Additional

Skills:

• Understanding of clinical, operational, or billing workflows.
• Proficiency in SQL and relational database concepts.
• Experience with analytics and data visualization tools.
• Strong communication, analytical, and problem‑solving skills.
• Ability to manage multiple projects independently and collaboratively.

East Hawaii Medical Group (EHMG), an affiliate of the East Hawaii Region of Hawaii Health Systems Corporation, is dedicated to advancing high‑quality, patient‑centered care throughout East Hawaii. Serving Hilo Benioff Medical Center, Honokaʻa Hospital, Ka'u…