MMA Manager

Benefits:

Bonus based on performance

Employee discounts

Health insurance

GENERAL

SUMMARY:

The MMA Manager is responsible for ensuring a positive customer experience both personally and through Coach supervision. MMA Managers are responsible for delivering great member service and exceptional ultimate classes as well as private training & supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures.

MMA Managers share responsibility for the successful attainment of revenue goals pertaining to private training, Small Group Training (SGT) and supplements.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Recruit, hire, train and develop a strong team of coaches and future MMA Managers.

· Maintain a fully engaged and high performing MMA team that aligns with company values and goals.

· Manages the Ultimate Schedule to ensure all classes have our very best coaches teaching.

· Ensures Coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals. Conducts monthly, weekly and daily meetings with the Coaches to review performance and operations, as well as offer direction, motivation and guidance toward achieving personal and club goals.

· Handles member service matters, such as providing tours of the Club, explaining services offered by the PT Department and signing members up for training agreements and appointments. Mediates member issues and complaints in a timely and effective manner, elevating issues when appropriate.

· Performs various administrative and housekeeping duties within assigned areas as needed.

· Alerts the Operations staff of repairs and maintenance needs in the club. Conducts facility walk-throughs daily.

· Complies with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.

· Works the floor to assist members and encourages their involvement in private training.

· Ensures accurate administration of client programs, including DotFIT programs, supplement purchases, measurement tracking and workout programs. Arrives on time, prepared and attentive for training appointments.

· Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.

· Sells training sessions and executes an effective prospecting strategy, conducts guest tours, and assumes responsibility for completing sales of staff when needed through the Turn-Over process.

· Responsible for achieving monthly revenue objectives set forth by the Company with regards to PT and supplements.

· Reviews daily class counts, club sales performance and individual employee performance statistics with the FM, GM and staff members to identify issues and clarify behaviors needed to achieve club sales goals and expected headcounts for all classes.

· Administers company policies as they relate to the sales process.

ORGANIZATION RELATIONSHIPS: The MMA Manager will report directly to the FM and/or the Director of MMA. The MMA Manager will communicate and enforce all Policy and Procedures with the MMA Team. Duties require interaction with all club members and team members.

REQUIRED QUALIFICATIONS:

· In depth knowledge of various training techniques from assessment to class formatting to program design.

· Possesses a working knowledge of the DotFIT program and software.

· Must be able to operate and adjust all Fitness equipment.

· Knowledge of company policies, practices and procedures, including emergency and safety procedures.

· Strong interpersonal and communication skills. Able to demonstrate and maintain a friendly, enthusiastic and positive attitude.

· Possesses a strong customer service focus. Responds professionally to requests and inquiries from guests, members and staff.

· Understands and follows…