Assistant General Manager

As a UFC Gym brand ambassador, the Assistant General Manager (AGM) represents UFC Gym and ensures Membership Specialists (MS) provide a welcoming, informative, differentiated, high‑energy, and incredible experience for all prospective members during gym visits. This position indirectly supervises the MS team with support from the GM. Assistant General Managers are held accountable for assisting the GM in achieving gym membership goals, private coaching attachment, and other sales goals.

• Personal Production:
  • Ensure membership execution on lead, appointment setting, and guest/point‑of‑sale private coaching to hit financial targets.
  • Assist the GM in training on hitting 50% guest conversion, 40% Ultimate Mix, and 25% attachment of point‑of‑sale private coaching.
  • Inspire guests to purchase memberships and turn every gym visit into a new member relationship by listening to guests’ goals and presenting UFC Gym in a way that best connects with the member.
  • Ensure personal membership execution on lead generation and appointment setting to meet personal guest goals.
  • Ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point‑of‑sale Private Coaching goals.
  • Achieve minimum goal by gym and bridge the gap between team performance and monthly goals.
• Weekend Management & Planning:
  • Participate in developing the gym financial, expense, and operating plan for the month.
  • Assist the GM in developing weekend membership plans to deliver financial and retention goals.
  • Collaborate with GM and MS to establish priorities, revenue goals, and labor targets for weekends/month.
  • Assist in setting monthly, weekly, and daily targets that are challenging yet obtainable.
  • Assist GM on managing the MS schedule within budgeted hours and business demands.
  • Work with weekend teams in all departments to set priorities and deliver a great member and guest experience.
  • Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials.
  • Act as “Manager on Duty” when no other managers are in the gym.
• Guest Experience / Team Member
  
  Experience:
  
  
  • Assist GM in establishing a fun, safe, healthy, and community‑focused gym culture that delivers high member satisfaction and maximum profitability.
  • Be a role model for member experience by walking through the gym, collecting feedback, and identifying training and development opportunities.
  • Resolve elevated gym member concerns on weekends and conduct on‑the‑spot coaching to prevent recurrence.
  • Monitor gym appearance and ensure problems are resolved in a timely manner.
  • Ensure compliance with the Company’s Time & Labor policy for all MS.
  • Ensure efficient execution of company policies, procedures, programs, and promotions on weekends.
  • Ensure safety of employees, members, and gym property on weekends.
  • Be present on the gym floor and locker rooms, maintaining a clean and safe environment while developing prospecting relationships.
  • Assist the front desk as necessary so members receive a friendly greeting/check‑in and prompt attention to their needs.
• Staffing and Development:
  • Assist in Membership Specialist selection by reviewing applications, interviewing, and making hiring recommendations to the GM.
  • Assist in training the MS team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes.
  • Train the MS team on current marketing campaigns to effectively communicate to members and prospective members.
  • Hold weekly meetings with MS to review performance and provide direction, inspiration, and guidance toward achieving individual and gym goals.

• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical/ratio skills; fitness industry knowledge preferred.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills (MS Office, Internet).
• Strong leadership, communication, time‑management, and analytical abilities and skills.

• High School Diploma or GED required;
  Bachelor’s Degree preferred.

• 1–2 years of management experience supervising 3–10 employees preferred.
• 1–2 years of sales or related experience preferred.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Wellness and Fitness Services