Niche Markets Manager

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BUSINESS BANKING-HAWAII ISLAND Full-time ICP Sales Hilo, HI, US

2 days ago Requisition

Salary Range: $ To $ Annually

Responsible for managing and growing a team portfolio of high valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Establishes and sustains an effective sales and sales management processes to develop a motivated and productive sales force, and to increase market penetration of business and retail products and services in alignment with the Bank's corporate objectives.

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana;
Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

• Create a team environment where individuals can thrive.
• Communicate actively and effectively.
• Primarily responsible for the quality and promptness of the team’s output.
• Primarily responsible for the development of team members.
• Lead the team to work well with other areas of the Bank.

• Lead the team to reach or exceed its financial goals.
• Coach team members to reach or exceed their financial goals.
• Constantly seek and create opportunities for the team.
• Constantly seek and implement efficiencies for the team.

• Lead the team to build trust and provide value to clients.
• Lead the team to constantly seek opportunities to surprise and delight clients.
• Be the example and set high standards in managing client relationships.
• Lead the team to understand and observe policies and procedures.
• Lead the team to manage credits prudently and identify loan-re-grades promptly.
• Oversee ticklers, exceptions, and delinquencies.
• Lead the team to be aware of potential risks in the marketplace and within industries.
• Lead the team to educate and advise clients of potential risks.

• Lead the team to participate in Bank functions and training sessions.
• Lead the team to participate in non-profit and other community endeavors.
• Lead the team by being an example of continuous learning and development.

• Bachelor’s degree in business administration or related field required.

• 7+ years of experience in commercial lending and deposit gathering, or equivalent experience required.
• Exemplary record of success in commercial lending as evidenced by strong business development results, coupled with good credit track record required.
• 4+ years of management experience, preferably involving customer relationship management required.

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.