Program Assistant - Hilo Outreach Prevention

Description

Department: Family Intervention Services

Position Title: Program Assistant - Hilo Outreach/Prevention

Supervisor: Program Manager

FLSA Status: Non-exempt

Date: Jan 2024

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual regeneration of all people.

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the Gospel of Jesus Christ and meet human needs in His name without discrimination.

Unit Mission Statement: "To provide youth with skills for a healthy life, and instill purpose, hope and vision to youth and their families."

Essential

Qualifications:

• HS graduate or equivalent.
• One year job‑related experience.
• Valid Hawaii driver’s license.
• Valid TB and medical clearance.
• Valid First Aid and CPR certification.
• DHS FBI/Criminal History & CAN, and Salvation Army background clearances.

Preferred Qualifications:

• Meets Authorized Driving standards of the Salvation Army, including passing initial and annual MVR clearances to drive for work‑related functions and driving company vehicles.

Job Summary: The Program Assistant (PA) can be a full‑time or part‑time regular non‑exempt position under the Hilo Outreach/Prevention programs. The PA supports activities and services involved with youth homelessness, street outreach, and housing assistance funded through the Hawaii County. The PA is supervised by the Program Manager of the Hilo Outreach/Prevention program and will perform an array of assigned activities that include direct and/or clerical services to support the Specialist staff members in the program with these related service areas.

• provide outreach and identified services to youth and families.
• assist in follow‑up with youth, families and community agencies.
• provide transportation services as necessary.
• provide attendant care to youths.
• maintain required reports and case file documentation.
• Provide clerical support, including order supplies as required.
• maintain all program files and records.
• write, type or duplicate all correspondence, memos, forms and other program documents as required or requested by program staff.
• greet all "walk‑in" clients and visitors and assist them to expedite the purpose of their visits.
• receive, open, date and distribute incoming mail and to be responsible for all outgoing mail.
• perform light bookkeeping.
• perform office housekeeping, such as vacuum office, throw out trash, keep desks in neat orderly manner.
• perform all office errands as required or requested.
• assist in telephone reception.
• assist in scheduling appointments.
• Maintain professional worker‑client and staff relationships at all times.

• Willing to accept and implement The Salvation Army philosophy.
• Ability and skill in communicating with people of different cultures/ethnicity.
• Ability and skill in relating to a wide range of people and situations: youth; parents; agency workers; school personnel; law enforcement personnel; businesses; civic groups; supervisors; and other similar personnel.
• Personal attributes: good, sound judgment; dependability; understanding firmness; caring; organizational skills; ability to work under conditions of constant change and stress; organized, high energy and ability to perform responsibilities outside the job description if the need arises.
• Performs other duties as assigned.

• Work under stressful conditions
• Interact with others with courtesy and tact
• Work within an interdisciplinary team concept; participate in staff training and growth group
• Manage and prioritize multiple projects in an organized and efficient manner
• Respond to crisis situations in a calm and effective manner
• Complete projects on schedule
• Maintain confidentiality
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching,…