Wait

Position: Wait Help

Position Title: WAIT HELP

Status: NON-EXEMPT

Location: STORE LOCATIONS

OVERVIEW

Zippy’s core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and integrative. All employees are responsible to Ka Hana Pono: do the right thing and work in the right way.

RESPONSIBILITIES

Wait Help staff are responsible for reporting to store management and ensuring all guests are well taken care of. The wait help position provides courteous and efficient guest service throughout the guest’s dining experience.

JOB FUNCTIONS

• Effectively handle assigned section by greeting guests, taking orders promptly, accurately inputting orders into the POS, and processing guest checks and payments properly.
• Serve food to guests, refill drinks, and bus tables promptly after guests leave.
• Be knowledgeable and able to describe menu items, ongoing promotions, and special menu items proficiently. Answer guest inquiries clearly.
• Maintain constant communication with kitchen staff and inform guests of their order status.
• Prepare and serve beverages and desserts.
• Maintain a safe and sanitary work and guest area through regular cleaning, organizing, and replenishing necessary items.
• Perform other duties as assigned by management.

QUALIFICATIONSScheduling

• Meet assigned shift requirements.

Physical Activity

• Regularly push, pull, and carry objects.
• Stand and walk for at least 6-8 hours.
• Reach at shoulder level and below waist constantly; above head occasionally.
• Bend downward or forward at waist or knees occasionally.
• Talk and listen to communicate instructions.

Physical Requirements

• Light work; exert up to 20 pounds of force.

Visual Requirements

• Able to visualize accuracy, neatness, and thoroughness.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Pre-Employment Requirements

• Pass a tuberculosis (TB) skin test within 12 months of hire OR be aged 16 or older at the time of testing.
• Pass a drug screening test.

Environmental Conditions

• Work in an air-conditioned environment.

Education

• High school diploma or equivalent preferred.

Experience

• Previous cash handling preferred.
• Minimum 1 year experience as a host or server preferred.

Necessary Skills

• Basic math and writing skills.
• Ability to interact with guests and co-workers in a friendly, enthusiastic manner.
• Ability to work independently or as part of a team.
• Problem solving and critical thinking skills.
• Proficiency in reading, writing, speaking, and understanding English.

Necessary Attributes

• Trustworthy with company property.
• Enjoys multitasking in a fast-paced environment.
• Punctual and dependable.

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