Assistant General Manager

Assistant General Manager at Victra – Verizon Authorized Retailer

Victra is the largest Verizon authorized retailer in the United States. In this role you will lead a store team, develop sales specialists, drive sales targets, manage financials and merchandising, and create outstanding in‑store experiences that inspire customers to choose our wireless products and services.

• Lead the team by resolving customer issues and assisting with transactions.
• Follow day‑to‑day operations as directed by the store leader.
• Set and share daily, weekly and monthly goals with sales teams.
• Provide training and mentoring to deliver an outstanding customer experience.
• Identify selling skill gaps and develop plans to help the team meet and exceed sales metrics.
• Run store operations: analyze staffing needs, report financial and sales data, handle cash, meet compliance, and open trouble tickets with Facilities/Network/IT as needed.
• Monitor inventory, restock shelves, maintain device security and store cleanliness.
• Lead store merchandising and planogram compliance.
• Complete store opening and closing activities.
• Collectively attain store targets daily, weekly and monthly.

• Paid training
• Premium Health, Dental and Vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• 50% off Verizon service
• VNation Disaster Relief
• Referral bonus
• Frequent contests
• Career advancement opportunities
• Comprehensive benefits list (terms and conditions apply)

Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.00 plus uncapped commission.

• Background in customer service within retail, restaurant or wireless industry preferred.
• 1‑2 years of experience in a customer service or leadership role.
• Management experience in a commissions‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Experience setting goals, evaluating performance and developing high‑performing teams.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays and peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

All Assistant General Managers must complete a 4‑day New Hire University training within 2 weeks of start date. The program may include overnight travel at company expense. Various online and computer‑based training will be required throughout employment.

Applicants must complete a pre‑hire assessment. Selected candidates will be contacted for further steps.

We are an equal opportunity employer and celebrate employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability or veteran status.