Sales Associate-Hilo

Sales Associate - Full-time, Entry Level at Tony Group (Hilo, HI)

Sales Associates sell new and used vehicles, maintaining acceptable standards of guest satisfaction, sales volume, and gross profit. They support the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

• Meet or exceed the dealership’s monthly minimum standard for sales volume.
• Greet and assist every guest or find someone who can.
• Assist guests and ask about their wants and needs in selecting the best vehicle for them.
• Describe each vehicle’s features, value, and performance, including available options.
• Offer test drives to every guest and follow dealership protocol regarding proper identification in advance of test drive.
• Properly complete vehicle transactions and process associated documents according to dealership guidelines.
• Do a quality delivery of every vehicle to reinforce guest’s purchase decision and satisfaction.
• Follow up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all guest’s expectations are met.
• Build repeat and referral business by following up with every guest to ensure their needs have been met.
• Stay up to date on all manufacturer’s products and sales training requirements.
• Attend all sales and training meetings as scheduled by management.
• Work with management to create reasonable sales performance goals with monthly income targets and develop strategies to achieve them.
• Handle guest concerns/complaints and resolve as necessary while maintaining guest satisfaction.

• SMILE: be positive and respectful to everyone
• GREET: greet everyone within five feet
• HELP: help every guest or find someone who can
• THANK: remember to always thank the guest
• GOLD:
  Go for the Gold (Grand Opening Look, Daily)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer handling skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function effectively in a high‑paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

• High school diploma or equivalent.
• Valid Driver’s License and clean traffic abstract.

• Prolonged periods of standing, sitting, and working on a computer.
• Must be able to lift up to 25 pounds at times.

• Entry level

• Full-time

• Sales and Business Development
• Motor Vehicle Manufacturing