HOPE Services Hawaii, Inc.

Part‑Time Housing Facilitator (Kona)
Reports To:
Team Leader

HOPE Services Hawaii, Inc. is looking to recruit a Housing Facilitator who will work independently and without supervision to maintain the operations and functions of the emergency shelter for 5‑31 individuals experiencing homelessness. The Housing Facilitator will focus on helping shelter guests increase access to, and retain safe, long‑term housing, employment opportunities, and then provide tailored supportive services.

Non‑Exempt

• Serves as part of the shelter team focused on housing assistance and employment opportunities.
• Provides oversight and safety of program guests.
• Provide services designed to assist guests and their families in becoming document‑ready.
• Assess risks and develop appropriate plans to help ensure continuation of service.
• Communicate effectively with local community and external agencies, while successfully fostering relationships which enable needed resources to be accessed.
• Coordinate provision of services with other programs within the community.
• Report safety, sanitation and facility security concerns.
• Carry out the Emergency and Disaster Preparedness procedures where necessary.
• Immediately respond to suspicious, potentially dangerous and/or emergency situations where life, property and public order may be in jeopardy.
• Ascertain the housing needs and available resources of guests seeking aid and work with them to determine what is available to them.
• Generate resources in the area of housing, including researching available affordable and supportive housing options.
• Troubleshoot technical housing issues as they arise with staff and guest.
• Assist guest with seeking a variety of needs to promote long‑term housing stability.
• Actively participate in staff meetings and trainings.
• Other duties as assigned.

• Housing as the first essential step, without any requirements for sobriety, participation in treatment, medication protocol, compliance, or demonstrated “housing readiness”.
• Recovery orientation related to mental wellness and cognitive functioning.
• Reducing harm to the individual and broader community.
• Remaining non‑judgmental in behaviors, practices, beliefs, and actions of service participants.
• Promoting and empowering meaningful choices and service access options, as well as allowing the service participant to influence the type, duration, frequency and intensity of supports.
• Absence of coercion, tricks or contracting.
• Supporting greater independence over time.
• Professional relationship without dependency that supports “doing with” instead of “doing for”.
• Expressing empathy and positivity.
• Remaining future oriented, not anchored to past events, with a strong sense of promoting hope and possibility in a realistic manner.
• Transparency and disclosure of information with the service participant using full informed consent.
• Balancing the needs of the client, community and landlord in each situation.
• The right to refuse or revoke services and/or seek restitution or grieve instances where they feel services are inappropriate or inadequate.

• Homelessness
• Housing First
• Addictions and dependency
• Mental illness
• Chronic illness
• Non‑profit organizations

In the course of performing the duties of the Housing Facilitator it is not uncommon to see, engage or be confronted with first‑hand – or have staff encounter first‑hand – the following: violence and threats of violence; profane, racist and/or sexist language; bodily fluids; conflict; interactions with first responders; alcohol and other street drugs; cigarette smoke; death of service participants or her/his associates;

nudity of service participants or her/his associates; friends/family dynamics with service participants; people involved with sex work; people involved in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and the Housing Facilitator must provide appropriate direction and support to…