Seasonal Reservations Associate

Description

Outside Brands is committed to enriching lives by connecting people to exceptional places, products, and experiences!

We’re looking for a high-energy, creative, and detail-oriented Part-Time Reservation Specialist to join our dynamic team. In this role, you’ll be answering phones, booking reservations, and selling our exciting programs — all while delivering top‑notch service that reflects the spirit of adventure at Outside.

The ideal candidate will be Humble, Hungry, and Smart — someone who communicates clearly (both in writing and in person), thrives in a fast‑paced environment, and embraces teamwork and feedback. If you're an organized multitasker with a passion for connecting people to incredible experiences, we’d love to meet you!

This is a part‑time, in‑office position based at our Hilton Head Island, SC location, working alongside our fun and creative team.

To apply , please send your cover letter and resume
, and tell us what makes you an exceptional candidate. We can’t wait to hear your story!

As a Part‑Time Reservation Specialist
, you’ll support the Reservations Team in a variety of essential tasks, including but not limited to:

• Answering incoming calls, booking reservations, and promoting our programs
• Forwarding calls and messages to the appropriate team members
• Notifying the Reservations Manager or Director of Program Operations when guides or captains need to be assigned to booked programs
• Tracking guide, captain, and boat assignments to ensure every trip is fully staffed
• Assisting with customer reservation inquiries or issues
• Monitoring weather conditions and keeping guides, captains, and guests informed
• Coordinating trip updates and logistics with guides and captains
• Communicating guest reservation details with concierges and partners
• Attending occasional all‑staff meetings
• Contributing to a positive team culture by leading with a helpful, professional attitude

To be successful in this role, candidates should meet the following requirements:

• A Bachelor’s degree (B.A.) or equivalent; or 1–2 years of related experience/training
  ; or a comparable combination of education and hands‑on experience
• Strong computer skills
  , including comfort with reservation systems, internet tools, and basic proficiency in Microsoft Office (Word, Excel, etc.)
• Excellent communication and organizational skills, with the ability to manage multiple tasks in a fast‑paced environment
• A positive, team‑focused mindset and a passion for delivering exceptional customer service

This job description outlines key responsibilities and qualifications but is not intended to cover every detail of the role.