Office Coordinator

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• Provides secretarial support to clinical staff; coordinates patient scheduling, internal and external; collects co‑payments and other required documentation for the visit; obtains pre‑certification as required by healthcare insurers and/or managed care providers.
• Answers telephone, screens and routes callers, retrieves and relays messages.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered; collects information required by government and the health system for analysis as necessary; scans required documentation to support necessary insurance and healthcare claim processing.
• Coordinates various forms of communications to ensure messages and correspondences are delivered to the appropriate person; responds timely to inquiries according to protocol; prioritizes messages and follows up to assure response to urgent messages has occurred.
• Performs patient and provider scheduling activities according to SOPs to include but not be limited to clinic visits, referral visits, diagnostic and other treatment visits; maintains clinical schedule to assure appropriate patient flow per medical staff's expectations and guidelines; reviews daily authorization status with insurance representative for all patients coming to the service.
• Processes mail and packages including opening and/or delivering to the designated location per the instructions of the medical staff and management; delivers documents via fax, mail or other forms of communications as required and by the deadline required; acquires documentation via multiple methods by the deadline required.
• Reviews and updates the electronic authorization system for current authorization status, new authorization numbers, dates and other vital data; coordinates with insurance representative to assure appropriate authorizations are obtained and any errors noted with authorizations are resolved; coordinates calls between payer, management companies and clinical staff to assure appropriate authorizations are obtained and recorded.

• High School Diploma – Preferred

• 1–2 Years General Medical Office – Preferred

None Required

Entry level

Full‑time

Administrative

Hospitals and Health Care

Hilton Head Island, SC

$23.00‑$25.00 (posted 2 weeks ago)