Banquet and Group Rooms Manager

Description

Job Summary:

The Banquet Group Rooms Manager is tasked with running the entire banquet department to include the setup, execution, and breakdown of events, the hiring and training of staff, proper storage and use of equipment, and oversee the financial performance of the department, as well as coordination & execution of Group Rooms management responsibilities. The position reports primarily to the Resort Director but also reports to Director of Sales for Group Rooms Manager responsibilities.

Responsibilities:

• Oversee and participate in the servicing of all events by Banquet Team to ensure full client and guest satisfaction
• Liaise with clients on day of event, to ensure complete satisfaction
• In conjunction with Banquet Captains, develop standard break and buffet designs for each menu to include photo of the setups
• Ensure reorganization of storage areas and SOP for keeping the organization
• Ensure ongoing supply of necessary service equipment and proper care of such to ensure all events have what is needed for smooth operation
• Ensure Audio Visual equipment is stored and kept in working order. Know and understand how to operate and set up all in-house equipment
• Using BEOs, thoroughly plan for the following weeks event including linen order, soft drink order, necessary equipment rental, etc.
• Hold Pre-Shift meetings for all events to include Minute Meeting Topics and Information about things that are happening in the Resort as well as specific details for the particular event at hand.
• Ensure par levels are maintained for buffet utensils, fire pits, pads/pens, bar utensils, etc.
• Ensure meeting rooms are always kept clean and in site-ready condition.
• Do monthly walkthroughs with engineering to ensure maintenance items are attended to, all rooms have working lights, cooling, heating, no paint chipping, etc.
• Ensure staff have working radios for use during events to ensure thorough communication
• Work with entire food and beverage team to ensure smooth operation with regards to staffing, equipment and daily flow for the betterment of the resort
• Assist in various projects/events as needed
• Input rooming lists for upcoming groups
• Balance inventory as needed
• Assign VIP for groups if needed with amenities delivered to the kitchen
• Monitor cut-off dates for groups and send 30/60/90 updates to all clients. Weekly if requested by the coordinator or main client
• Review all BEO's and Resumes
• Distribute/create all resumes if applicable
• Check Reservations and Front Desk email for any group reservations that came through
• Communicate with all clients regarding reservations for groups if needed
• Input all HGVOO reservations and cancellations and email the weekly arrivals to the front desk to ensure all reservations are accounted for
• Go over all Dynamic Package request and make sure all requests are in the guests reservation
• Make sure all Expedia and  requests are met by logging into the portals and ensuring those requests are met.
• Go through guests deposits and make sure all 1-night deposits are taken prior to arrival
• Manage, train and grow the Banquet Staff as needed.
• Ensure staff scheduling is within budgeting numbers
• Ensure proper posting of revenues occurs on the day of the event.
• Other duties as assigned.

Requirements:

• Must have prior Banquet/Conference Services experience at a resort, conference or event center, or equivalent
• Able to work a varied schedule to include nights, weekends, and occasionally holidays
• Leadership skills to effectively motivate staff
• Calm demeanor, trustworthy, reliable, detail oriented, timely
• Able to solve any situation without prior knowledge of issue
• This position can be very physical and requires that you are able to stand, bend, stoop, carry, haul, and walk in sand for extended periods of time

Team members may enjoy the following benefits:

• Medical, Dental, Vision, and Supplemental Plans
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Long-Term & Short-Term Disability Insurance
• Life, AD&D, and Supplemental Insurances
• Employee Assistance Program
• Resort Accommodation Discounts

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights…