Help Desk Technician

About Us

Best of Bluffton award‑winning IT Managed Services Provider serving Bluffton, Hilton Head Island, and the Low country. We deliver reliable technology solutions and exceptional client support.

SNS Technologies is seeking a full‑time Helpdesk Technician with dispatch responsibilities to join our growing team. This role provides frontline customer and technical support, ensuring clients receive timely, high‑quality assistance with hardware, networking, and software issues. The ideal candidate is a problem‑solver, clear communicator, and eager learner who wants to grow into a junior systems administrator role.

• Serve as first point of contact for client support requests via phone and email
• Troubleshoot and resolve basic hardware, software, and network issues
• Escalate complex problems to senior technicians as needed
• Dispatch onsite support when necessary
• Maintain accurate documentation and update tickets promptly
• Coordinate with vendors and clients to support ongoing projects
• Learn and master Managed Service Provider tools and software

• 2+ years experience in IT support or helpdesk environment
• Familiarity with Windows OS, Microsoft 365, and common networking technologies
• Excellent communication and customer service skills
• Reliable transportation and clean driving record
• CompTIA A+ certification (preferred)

Full-time, on‑site (Bluffton office).

Monday–Friday business hours, with occasional after‑hours/on‑call work.

Join a collaborative, growing IT team with a strong local reputation. We value learning, professionalism, and teamwork, and we offer a path for growth into advanced technical roles.

SNS Technologies values diversity and is an equal opportunity employer.