Community General Manager

The Community General Manager is responsible for the overall community operations, appearance, and the satisfaction of both residents and employees. Along with this, the Community General Manager will also be accountable to maximize the financial performance of the community. The Community General Manager will be involved in all operations, working with the Property Managers and the employees of partner companies. This leader will establish a relationship with each Association’s Board of Directors.

• Maintain a relationship with the Association and Boardof Directors
• Provide leadership, oversight and direction to the property management teams to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Possess effective communication skills and ability to give presentations, lead meetings, and be available to attend Board meetings and actively participate in resident events. This may involve working in the evenings and weekends as needed.
• Analyze and keep current with industry concepts, practices, procedures and fully align with national brand concepts.
• Demonstrate ability to apply principles of logical thinking to define problems, collect and analyze pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Effectively convey ideas, images, and goals to a diverse group of personalities and hold them accountable for desired outcomes.
• Exercise a positive attitude and remain professional under all circumstances.
• Work closely with local Minto Departments involved in the development of the community.
• Work closely with the management company that provides services to the Association.

• Working knowledge of Federal and State laws governing the operation of community associations, and application of same.
• Review and final approval of all expenses to ensure timely payment to avoid penalties and apply discounts when available.
• Review and approval of deficit funding requests.
• Review and approve Association cash flow projections, prior to submission, on a monthly, quarterly & annual basis.
• Understand and analyze financial goals, operate assets in owners’ best interest in accordance with Board policies.
• Review and supervise the Property Managers in various tasks, including the preparation of the annual budgets in a timely and accurate manner.
• Review and interpret reserve analysis and advise on funding.
• Provide oversight for vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Respond to escalated owners and residents’ inquiries, concerns and issues and resolve them in an orderly and efficient fashion in conjunction with the management company, the on-site association personnel and Minto Communities.
• Ensure that the amenities are fully activated to standard and on time every day.
• Ensures the confidentiality and maintenance of all crucial documents from owners, tenants, residents, and lawyers.
• Support Food and Beverage personnel with daily direction and leadership in the areas of quality control, driving menu creation, COGS, inventory process, quality control, proper scheduling/hiring, and service standards. Responsibilities may include working in various roles within the restaurant as needed.
• Manage vendor relationships and accountability for support at large events.
• Support and provide direction to on-site management to prepare packages and mail outs to the Board of Directors and residents for upcoming meetings and assist the Association Manager with financial and management reports.
• Assist in managing the Association turnover process with assistance of the Management Company.
• Institute a system to ensure miscellaneous license renewals are completed within statutory timelines and inspections on the buildings, alarms, elevators, common area structures, etc. are completed on the required frequency.
• Support property engagement through effective updates of Community Website and communications.
• Support services for Minto related tasks that may include home sales related…