Food & Beverage Operations Manager

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Job Summary:

Manages F&B operations and staff on a daily basis, utilizing managers and supervisors in compliance with budgeted guidelines. Supervises daily restaurant operations; assists with menu planning, maintains sanitation standards, and assists servers and hosts during meal periods. Responsible as a department head to direct and work with the food and beverage management team and employees to successfully execute restaurant operations; strive to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

• Operations: Directs the FOH Operations. Oversees Food & Beverage managers and employees to execute the F&B strategy and focus on meeting or exceeding departmental and resort goals. Ensures compliance with Sea Pines Operating Standards.
• Guest Satisfaction: Ensures products and services meet or exceed guest expectations and build customer loyalty through product and service excellence.
• Human Resources: Hires, develops and retains a diverse workforce; creates and sustains a work environment that focuses on fair treatment and employee satisfaction.
• Sales and Revenue Management: Assists in developing the F&B marketing strategy targeting both in‑house and external customers. Maximizes revenue by focusing on average check and number of covers.
• Financial Management: Assists in the development and manages the department’s annual operating budget including capital expenditures to achieve or exceed budget expectations. Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow‑up and hands‑on management.
• Recognizes good quality products and presentations.
• Maintains service and sanitation standards in restaurant and bar/lounge areas.
• Ensures compliance with food handling and sanitation standards.
• Must have a valid South Carolina Driver’s License.
• Ensures compliance with all local, state and federal regulations (OSHA, ASI and Health Department).
• Ensures staff understands local, state and federal liquor laws; monitors alcohol beverage service in compliance with local laws.
• Ensures staff is TIPS trained or has completed other approved responsible beverage service training programs.
• Oversees food, beverage, china, glass and silver inventory levels; ensures storerooms are cleaned and maintained.
• Oversees daily shift operations and assists servers and hosts during meal periods and high demand times.
• Works with the Chef and restaurant supervisors/managers to develop promotions, food and wine pairings, menu items and presentations.
• Facilitates pre‑meal briefings with the Chef and restaurant supervisor/managers to educate staff on menu items including ingredients, preparation methods and unique tastes.
• Oversees service delivery in restaurant to ensure guest is serviced from point of entry to departure, including greeting, speed of order, food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return.
• Oversees the booking and manages service of restaurant parties and special events.
• Understands the operating and maintenance procedures of all departmental equipment.
• Coordinates with Facilities Services and manages an effective restaurant repair and maintenance program.
• Ensures uniforms are properly inventoried and maintained.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains supervisors/managers and employees in accident prevention and ensures compliance with loss prevention policies.
• Effectively investigates reports and follows up on employee and guest accidents.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Meets with guests during meals or upon departure to obtain feedback on quality and service, and effectively handles…