Retail Shift Lead Hilton Head

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I‑CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I‑CARE values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donors utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hard‑line donations for sale according to established expectations.
• Sorts, tags, and stocks soft‑line donations for sale according to established expectations.
• Accurately utilizes point‑of‑sale system to complete sale of merchandise. Requests customers to round‑up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates mastery of cashier, soft‑line production, donor services, and hard‑line production roles through evaluation.
• Obtains and maintains forklift and walk‑behind stacker certification.
• Obtains and maintains first‑aid / CPR / BBP certification.
• Trains team members as they are onboarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issues refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager.
  • Plays a leadership role in accordance with the agency’s policies and procedures, including training team members, planning, assigning and directing work, addressing concerns, and reporting to management.
• Performs all administrative and clerical duties, including but not limited to completing opening/closing duties, making bank deposits, and securing the building at the direction of the Store Manager or Assistant Manager (#485) in accordance with established guidelines.
• Performs other job‑related duties as assigned.

• Read and interpret memos and operating and procedure manuals.
• Effectively present standard information in one‑on‑one situations to customers and other team members of the organization using tact, courtesy and cooperativeness.
• Add/subtract two‑digit numbers and multiply and divide by 10’s and 100’s.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables.
• Operate a telephone, multi‑key register, typewriter, computer, fax machine and material‑handling equipment.
• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Perform data entry and keyboarding.
• Instruct or verify the work of others.

High school diploma or general education degree (GED) and one year of retail experience; or equivalent combination of education and experience.

The team member is regularly (more than 2/3 of the day) required to talk or hear. The team member frequently (1/3 to 2/3 of the day) is required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, push or pull. The team member is occasionally (less than 1/3 of the day) required to sit, kneel, stoop, throw, turn and twist body.

The team member must regularly lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception. Some local travel required.

While performing the duties of this job, the team member is frequently exposed to dust and outside weather conditions. The team member is occasionally exposed to extreme cold, extreme heat and wet or humid conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.