Barista; PM Shift

Overview

Sonesta International Hotels — The 8th largest hotel company in the U.S. and growing fast.

An epic blend of full-service and focused hotels in major cities. Sonesta’s portfolio includes owned, managed, and franchised properties, delivering service with passion, loyalty with purpose, and experiences that connect.

Together We Thrive — bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

The Barista will prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, and other specialty beverages. This also includes serving and taking orders for baked goods and sandwiches. The Barista will describe menu items to guests or suggest products that might appeal to them. Order, receive, or stock supplies or retail products.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

• High School Diploma or equivalent
• Food Handler Certificate required
• TABC required
• Minimum one year of experience as a cashier, prior experience in customer service preferred
• Must speak, read, and understand English fluently and clearly

• Ability to lift and move approximately 15 pounds, including setting and storing in overhead areas
• Ability to carry out all safety and emergency procedures (e.g., fire, crowd control, inclement weather, and bomb threats)
• Ability to bend, squat, kneel, climb, and reach daily
• Ability to effectively utilize point of sale equipment
• Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills (e.g., answering phones, using calculators)
• Ability to work in extreme temperatures
• Ability to communicate clearly and effectively with guests regarding menu items
• Ability to direct/escort guests to various facilities and functions within the hotel
• Ability to perform basic arithmetic, including the use of percentages
• Ability to read and write effectively
• Ability to read or understand diagrams and count
• Ability to sustain direct contact with the public and maintain a high level of customer service

• Upselling and suggestive selling techniques
• Present a positive image of PJ's and Royal Sonesta Houston guests
• Be affable and accommodating when serving guests and offer excellent customer service
• Be aware of PJ's service objectives and work to fulfill those
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
• Operate in a manner that aids in achieving increased sales and lowered operational costs

• Accurately prepare and serve beverages and food products
• Understand our products and use this knowledge to answer questions and educate customers
• Attend training sessions to increase coffee knowledge and work skills and apply that knowledge to counter serving operations
• Assist on-the-job training of new employees
• Assist retail customers by offering information and suggestions as well as help in selecting purchases

• Brew beverages to ensure fresh products are served quickly
• Replenish the pastry case and store back stock to ensure freshness
• Maintain awareness of on-hand levels of pastry, coffee, tea, and keep condiment stand stocked and the store clean
• Maintain a clean counter area for sanitary and safety reasons and present a pleasing work area to guests
• Execute indoor and outdoor cleaning responsibilities as assigned by the manager
• Ensure the quality of brewed beverages by regularly cleaning equipment
• Restock all food products, serving supplies, condiments, and paper products
• Follow proper opening, closing, and shift-change procedures

• Alert management to operational needs, equipment failure, and necessary improvements
• Be informed of store issues and understand services offered by the company
• Assist in the organization and physical improvement of the store
• Enforce and abide by company policies, procedures, and safety rules

• Benefits include Medical, Dental and Vision…