Sales Team Leader

Overview

Let''s Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description:

To effectively lead and motivate the Outbound / Inbound sales consultants to ensure performance targets are achieved in line with the business values and culture.

• Assign allocated leads to Sales team members.
• Review merits of cases and decide on discount where required.
• Recruit, coach, develop and motivate staff to deliver the required customer experience, quality of service and personal targets.
• Ensure a consistent, detailed understanding among all sales team members of operational shifts, commissions, targets, products, business rules and conditions.
• Achieve the team’s targets.
• Train sales agents to reach the minimum required sales per day.
• Maintain or exceed lead to quote ratio targets.
• Maintain or exceed the quote to sale ratio targets.
• Maintain or exceed the lead to sale ratio targets.
• Ensure abandoned calls do not exceed 1% average per month.
• Actively manage capacity planning for shift schedules.
• Ensure a 5 hour minimum talk time per agent per day.
• Ensure absenteeism within the team is below 10% per month.
• Understand call volumes (daily, weekly and monthly) and peaks/troughs to manage sales targets.
• Understand the different conversion rates per campaign.
• Ensure sales consultants’ bins are well maintained and all leads are followed up on.
• Take disciplinary action against sales consultants not adhering to rules regarding leads.
• Ensure all leave is captured onto Workday to manage potential sick leave exploitation.
• Ensure warnings and sick notes are placed in staff files.
• Maintain cleanliness on the sales floor.
• Communicate campaign rules and related information to Sales Consultants.
• Monitor and manage sales targets, incentives and team expenses against targets.
• Manage resource capacity planning and utilisation to support targets, volumes, budgets and campaigns.
• Identify opportunities to improve and expand product and service offerings.
• Manage and report on achievement of sales targets and resolve customer queries or complaints where necessary.
• Lead the team to deliver good customer outcomes and performance.

• Matric
• RE
• DOFA (FIAS)

• Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

• Building Trust
• Change Management
• Client Needs Assessments
• Commercial Acumen
• Consultative Selling
• Customer-Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Executing Plans
• Identifying Customer Needs
• Identifying Sales Opportunities
• Sales Software
• Strengthening Customer Relationships
• Upselling

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

27 January 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.