Digital Media Specialist

Role Summary

As an Account Manager/Digital Media Specialist at Monks, you will play a pivotal role in delivering best‑in‑class media solutions across Managed Media, Advisory, and R&A work streams. You will be responsible for driving high‑quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self‑leadership, you will collaborate with cross‑functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value‑led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high‑performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge‑sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues.
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client‑facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self‑prioritisation and capable of managing multiple work streams.
• Comfortable working in a fast‑paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves among colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.