IT Support - MX

Monks is seeking a highly motivated IT Office Support Specialist to join our team in the México office. This role is crucial for ensuring the smooth operation of our work spaces, providing top‑notch technical support to our MX Monks, and maintaining a functional, well‑organized office environment from an IT perspective.

• In‑Office Technical Support: Act as the primary on‑site contact for technical issues and provide first‑line support for troubleshooting computer hardware and software (Mac/Windows).
• Hardware & Software Management: Install, support, and perform routine maintenance on all in‑office hardware (computers, printers) and software, diagnosing, repairing, or replacing IT equipment as necessary.
• Office IT Operations: Ensure the proper functioning of meeting room equipment and technology, support presentations and events, maintain general tidiness including cable management, and conduct regular checks to ensure all workstations are operational.
• Asset & Inventory Management: Be responsible for all IT equipment, maintain organized storage, keep accurate track of stock, and notify the team when inventory levels are low; manage ISO documentation and the equipment lifecycle.
• Onboarding & Offboarding: Handle the IT aspects of colleague transitions, including setting up new Monks, shipping/receiving equipment, and arranging equipment pickups for offboarding.
• Team Collaboration & Documentation: Maintain IT policies and documentation, support the implementation of new solutions or applications, and assist the broader IT support team by answering tickets in Fresh Service or questions in Slack.
• Relationship Building: Build strong relationships with all Monks and teammates, promoting a team‑oriented attitude and fostering collaboration.

• Experience: 1+ years of experience in a customer service or technical support role.
• Technical
  
  Skills:
  
  Knowledge of macOS and Windows is a strong plus. Also working with Google Workspace, Jamf, Crowdstrike, Office
  365, Slack, and Fresh service.
• Specialized
  
  Skills:
  
  Proficiency in printer troubleshooting and maintenance, experience setting up and maintaining meeting room hardware/software, ability to troubleshoot and respond to simple networking/WiFi questions.
• Language: Fluency in both English and IT lingo.
• Soft Skills: Strong interpersonal communication and relationship‑building skills; capable of working independently while representing the Global IT team; fast and flexible self‑starter who manages time effectively and provides creative solutions to complex problems. Certifications are preferred but not required.

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.