Apprentice Customer Service Representative

Apprentice Customer Service Representative

About Reflex Group:

Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employeesoperatingacross multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Location
:
Barwell, UK

Position Type:Full-Time, Permanent

Shift Pattern
::Monday to Friday, 8:30am – 17:00pm

Reflex Labels isseekinga self-driven and motivated

Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with nopreviousexperience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

• Customer Communication:
  
  Serve as the primary point of contact for customers, responding to queries and processing ordersin a timely manner.

• Order Management:
  
  Efficiently prioritise and manage customer orderssubmittedvia phone, email, or other channels.

• Complaint Resolution:
  
  Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.

• Data Entry & Reporting:
  
  Complete daily data entry tasks and manage weekly stock sheets to ensureaccuraterecords are maintained.

• Collaboration:
  
  Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.

• Record Keeping:
  
  Maintainaccurateand thorough customer service records to track all interactions, orders, and resolutions.

• Strong Communication:
  
  Excellent verbal and written communication skills for interacting with customers and colleagues alike.

• Organisational
  
  Skills:
  
  Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.

• Problem-Solving:
  
  Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.

• Team Player:
  
  Ability to work collaboratively within a team and independently take ownership of customer accounts.

Full training will be given through apprenticeship scheme.