Complaints Handler

Complaints Handler
Based in Hinckley
5 days a week on site
Paying £26k - £28k DOE

We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley.

This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

Contacting customers regarding overdue accounts
Handling payment and service queries primarily over the phone
Delivering a high level of customer service on every interaction
Updating internal systems with accurate and timely notes
Processing debit and credit card payments
Working collaboratively with internal teams to resolve account queries
Completing account adjustments where required
Preparing detailed account histories for escalation where resolution has not been possible
Managing workflow tasks accurately and within agreed timescales
Working towards collection, outbound call and Direct Debit targets

About You

Minimum of 2 years' experience within complaints handling or a similar role
Confident communicator with strong telephone skills
Positive, resilient and target driven
Strong negotiation and problem-solving abilities
Able to work effectively in a fast-paced environment
Good attention to detail and organisational skills

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The Portfolio Group are acting on behalf of our client in recruiting for this position