Client Relationship Specialist

Are you passionate about delivering exceptional customer service and turning challenging conversations into positive outcomes?

We're looking for a confident and customer-focused Client Relationship Specialist to join a fast-paced, supportive team. If you thrive on building relationships, solving problems and achieving targets, this could be the perfect opportunity for you.

In this role, you'll be the first point of contact for clients who are considering changing or cancelling their service agreement. Your ability to understand their needs, resolve concerns and provide outstanding solutions will play a key role in maintaining long-term client relationships.

What You'll Be Doing

• Managing inbound calls from clients looking to review or cancel their service agreement.
• Building rapport and identifying the best solutions to retain clients.
• Investigating client concerns by working closely with internal departments.
• Providing timely, professional and customer-focused resolutions.
• Handling complaints in line with company procedures.
• Updating and maintaining accurate records across multiple systems.
• Delivering an exceptional customer experience on every interaction.
• Working towards individual and team retention targets.

What We're Looking For

• Previous experience in customer service, client retention, account management or a similar customer-focused role.
• A confident communicator with excellent listening and negotiation skills.
• Someone who enjoys working towards targets and celebrating success.
• Strong problem-solving abilities with a genuine passion for helping customers.
• Comfortable handling difficult conversations with empathy and professionalism.
• Excellent organisational and time management skills.
• Positive, resilient and able to perform in a fast-paced environment.
• A proactive team player with a flexible approach.

Why Apply?

• Join a successful and growing business with genuine career progression opportunities.
• Supportive team culture with ongoing training and development.
• A varied role where no two days are the same.
• Be recognised and rewarded for your performance.
• Make a real impact by helping clients find the best solutions while building lasting relationships.

If you're driven by delivering exceptional service and enjoy making a difference for customers every day, we'd love to hear from you. Apply today!

51873MS

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position.