Contact Centre Manager

Contact Centre Manager Vacancy in Leicestershire

Basic: £50,000
OTE: £75,000
42.5-hour, 5-day working week on a rota

We are looking for an experienced Contact Centre Manager to take charge of a high-performing automotive telesales operation. You’ll be leading a large, fast-paced team and driving performance, conversion, and customer experience across the department.

This is a hands-on leadership role suited to someone from a dealership sales background or with proven experience managing an automotive call centre environment.

What’s in it for you?

£50,000 basic salary
Realistic OTE of £75,000
Established, high-performing team
Senior leadership opportunity within a growing automotive business
Clear scope to influence processes, performance, and culture

What you’ll be doing :

Managing a large telesales team of 17 executives, 2 centre supervisors, and 1 team leader
Driving sales performance, KPIs, and conversion rates
Coaching and developing managers and advisors
Monitoring call quality, activity levels, and productivity
Implementing processes to improve efficiency and customer experience
Working closely with senior management to achieve commercial targets

What we’re looking for:

Proven experience managing a large telesales or contact centre team
Background in automotive dealership sales or automotive call centre leadership
Strong people-management and coaching skills
Commercially driven with a focus on results and performance
Comfortable working in a fast-paced, target-driven environment

If you are interested in hearing more about this Contact Centre Manager job in the Hinckley area, please contact Aedan Oliver at Perfect Placement Today.

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