Quality Support; Quality Events; Day Shift

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Job Title:

Quality Support (All Quality Events)

Salary: £35,200 rising to £39,000 when role objectives are reached

Contract:

Full time & Permanent

Hours:

37.50, generally Monday to Thursday - 06:45 - 15:45, Friday - 06:45 - 10:15

Location:

Desford, Leicestershire

As an All-Quality Events (AQE) Quality Support within Building Construction Products (BCP), you will coordinate and oversee quality-related activities. This includes investigating, documenting, analysing, and resolving quality issues to support production excellence.

As a Quality Support
, you are accountable for, but not limited to:

• Lead Continuous Improvement: Collect defect data, update quality checks, and suggest ideas to improve assembly processes.
• Quality Management: Log and track quality issues, identify defects for repair, and support the implementation of CQMS standards.
• Metrics and Reporting: Generate and share quality metrics, ensuring they align with corporate processes and support decision-making.
• Incident Response: Respond to quality incidents, support built-in quality (BIQ) processes, and ensure corrective actions are completed.
• Health, Safety, and Training: Follow health and safety policies, report incidents, and support training and development activities.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

• Quality Systems Expertise: Uses the AQE system confidently to manage quality checklists and ensure compliance with standards.
• Leadership and Teamwork: Leads or supports teams in production environments. Works independently or collaboratively to meet targets.
• Problem Solving: Applies DMAIC to identify root causes and resolve issues. Takes ownership of corrective actions and decisions.
• Process Improvement: Uses tools like CPI, PIQ, IPV, and FMEA to drive improvements. Follows corporate processes and suggests practical changes.

• Technical & Quality Systems Proficiency: Uses Excel, Team Centre, Epix, PRWB, and SIS to manage data and support quality operations. Applies CQMS principles and problem-solving methods to maintain compliance.
• Continuous Improvement: Applies Lean Six Sigma and JIT knowledge to improve efficiency. Works independently and adapts to changing priorities.
• Collaboration & Communication: Leads cross-functional meetings with clarity and purpose. Communicates effectively with teams and presents updates confidently.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We do business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries, and Energy & Transportation – and providing financing and related services through our Financial Products segment.

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