Business Support Administrator

Business Support Administrator

Location: Hinckley, Leicestershire
Salary: £26,000 - £29,000 per annum
Job Type: Full-time, Permanent

We are recruiting for an experienced Business Support Administrator to join a growing manufacturing business in Hinckley.

IMPORTANT:
Candidates MUST have previous manufacturing estimating experience, including preparing quotations and calculating costs for manufactured products.

This role would suit someone with a strong background in manufacturing sales administration who is confident managing customer enquiries, preparing estimates and quotations, processing orders and liaising with production teams.

• Review customer enquiries, specifications and requirements to understand manufacturing needs.
• Prepare accurate estimates, costings and customer quotations.
• Calculate costs based on materials, labour, production requirements and manufacturing processes.
• Obtain supplier and material costs to support accurate pricing.
• Process customer orders accurately from initial enquiry through to delivery.
• Prepare quotations, order confirmations and relevant documentation.
• Follow up quotations and support the conversion of enquiries into orders.
• Provide customers with pricing, lead times, order updates and delivery information.
• Liaise with Production, Procurement, Quality and Logistics to ensure customer requirements are met.
• Maintain accurate customer, pricing and order information within CRM/ERP systems.
• Monitor order progress and proactively communicate any delays or issues.
• Build strong relationships with customers and provide a high level of service.
• Support the wider sales team with administration and account management activities.

• Manufacturing estimating experience is ESSENTIAL.
• Proven experience preparing estimates, costings and quotations within a manufacturing environment.
• Experience calculating costs involving materials, labour and/or manufacturing processes.
• Previous experience within manufacturing, engineering, fabrication, machining or a similar production environment.
• Experience with in Sales Administration, Sales Estimating, Internal Sales, Technical Sales or Sales Support.
• Strong numerical skills and excellent attention to detail.
• Confident communicating with customers, suppliers and production teams.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using CRM and/or ERP systems.
• Good Microsoft Office skills, particularly Excel.
• Proactive, commercially aware and customer-focused approach.

• £26,000 - £29,000 salary.
• Permanent, full-time position.
• Training and ongoing development.
• Career progression opportunities.
• Supportive and collaborative working environment.
• Pension scheme.