Customer Engagement Representative

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Posted 2 days ago. Be among the first 25 applicants.

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when we care about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

• Discretionary bonuses
• Medical and Dental Insurance starting 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401(k) plan with employer matching
• Robust PTO, including sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short‑term and long‑term disability, parental leave
• And more!

The Customer Engagement Representative is responsible for greeting and welcoming residents, potential residents, guests, and vendors to the community management office.

You may be eligible for a $500 net sign‑on bonus to be paid out in your first paycheck.

• Operate the community management office’s phone lines to ensure timely response to all calls from outside
• Greets and welcomes all guests to the center and notifies the necessary parties of their arrival
• Provides general office administrative support in all areas including but not limited to mail services, assisting with leasing materials, ordering and stocking office supplies, and ensuring the office is warm and inviting
• Helps to maintain the cleanliness and appearance of the community management center
• Attends and assists with Life Works events as needed

Typical Physical Demands:
Sit and stand to do clerical work.

• High School Diploma or equivalent required
• Minimum of one (1) year of office administration experience
• Skilled in Microsoft Office Suite including Word, Excel and Outlook
• General office equipment operation skills
• Excellent oral and written communication skills
• Solid interpersonal skills
• Solid customer service and engagement skills
• Possession of a valid state‑issued Driver’s License and safe driving record required

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Entry level

Full‑time

Other