Medical Office Representative - Liberty Family Medicine

Medical Office Representative I - Liberty Family Medicine (3598)

Job Summary:

This position is for a medical office representative whose responsibility is to register all patients, in a timely and efficient manner in accordance with accreditation standards, federal, state, and local regulations, organizational and departmental policies and procedures. The position reports to the Supervisor of Medical Office.

Responsibilities:

• Registers and documents all patients in a timely and efficient manner in accordance with accreditation, federal and state regulations, organizational and departmental policies and procedures.
• Assembles patient charts, verifies account information for accuracy and files chart.
• Collects and posts payments at the time of office visit.
• Prepares charge information to be sent for billing.
• Assists with questions or problems concerning patient accounts.
• Documents all activities performed on any patient account.
• Reconciles cash drawer and prepares deposits according to departmental policies and procedures.
• Answers phone in a professional manner and forwards calls to appropriate personnel, documenting messages as necessary.
• Collects and sorts mail delivered to the Medical Office on a daily basis.
• Unlocks clinic waiting room door for patients to enter when clinic hours begin and locks waiting room door at the end of clinic hours.
• May be asked to collect daily deposit and take to hospital cash poster.
• Follows up on 25% of patient visits with phone call and conducts appointment follow-up questionnaire.
• May be asked to send and follow up on patient referrals ensuring that patients who are referred to outside medical practices or for other medical services receive this care and that any correspondence from these is received.
• Prepares medical records for distribution upon patient / guarantor request.

Qualifications:

• Minimum level of education: education level equivalent to completion of four years of high school preferred; a course in medical terminology helpful.
• Formal training: none required.
• Licensure, certifications & registration: none required.
• Work experience:
  
  basic computer skills with typing speed of 28 words per minute; clerical experience required; prior experience working in a hospital/healthcare billing setting preferred.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Sales and Business Development;
Industry: Hospitals and Health Care