Sales Operations Administrator

Sales Operations Coordinator

Salary range: $60,000 to $65,000, based on experience.

About Dynavac

Dynavac is a leading engineering and manufacturing company with headquarters in Hingham MA. We specialize in custom high-vacuum process equipment for applications including space simulation testing, thin-film coatings, and other precision processes. Our systems combine advanced technologies in pressure vessel design, material handling, automation, and integrated control systems.

Position Overview

We are seeking a skilled Sales Operations Coordinator to join our Sales team. The ideal candidate has an interest in sales operations, data analytics, and customer support within a growing engineering and manufacturing environment.

Essential Job Functions

CRM Management

• Maintain customer accounts, contacts, opportunities, and sales activities within the CRM system.
• Ensure data accuracy, completeness, and consistency.
• Assist with CRM reporting, dashboards, and pipeline tracking.
• Support CRM user training, adoption, and ongoing system utilization.
• Monitor CRM data quality and coordinate corrective actions as needed.

Sales Support

• Track and update sales opportunities from initial inquiry through order award.
• Assist with proposal coordination and document management.
• Monitor proposal due dates and support internal follow-up activities.
• Maintain records of customer communications and sales activities.
• Coordinate information flow between Sales, Engineering, Contracts, and Operations teams.

Reporting & Analytics

• Generate weekly and monthly sales reports.
• Support sales forecasting and opportunity tracking.
• Maintain pipeline, bookings, and revenue metrics.
• Analyze CRM data and identify trends, opportunities, and data quality issues.
• Assist management with ad hoc reporting and business analytics requests.

Service Administration & Monitoring

• Provide administrative support for customer service requests, support tickets, and follow-up activities.
• Maintain customer service records and ensure timely documentation of customer interactions.
• Monitor open inquiries, support requests, and action item status to ensure timely resolution.
• Assist with maintaining service-related documentation, customer records, and contract information.
• Track customer satisfaction metrics and service performance indicators.
• Coordinate communication between customers and internal departments regarding service-related matters.
• Support administration of sales and service software platforms, ensuring accurate data and system utilization.
• Generate reports related to customer support activity, response times, and service trends.

Administrative Support

• Assist with customer onboarding and account maintenance.
• Organize sales documentation and project files.
• Support order entry and contract documentation processes.
• Maintain customer certifications, NDAs, and related records.
• Schedule customer meetings, internal reviews, and sales-related activities as needed.

Process Improvement

• Identify opportunities to improve sales and customer service processes and efficiency.
• Help develop standardized procedures and documentation.
• Assist with implementation of new CRM features, workflows, and reporting tools.
• Recommend improvements to data management, reporting, and customer support processes.

Experience, Education & Skills

• Bachelor's degree in Business, Marketing, Communications, Engineering Management, Information Systems, or a related field (recent graduates encouraged to apply).
• Strong proficiency with Microsoft Office, particularly Excel.
• Excellent organizational, communication, and interpersonal skills.

• Exposure to CRM systems such as Hub Spot, Salesforce, Microsoft Dynamics, or similar platforms.
• Interest in data analysis, reporting, process improvement, and customer experience…