Senior Operations Leader

Base pay range

$95,000.00/yr - $/yr

Everything’s on the menu ept compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award‑winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them.

Everything is made to order at our brick‑and‑mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top‑tier venture capitalists, and help us make great food more accessible.

As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross‑brand collaboration in a single facility, and own the local P&L like a true General Manager. Success requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next.

You’ll manage both employees and non‑employees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.

• Oversee all aspects of day‑to‑day operations across kitchen, service, and fulfillment channels (dine‑in, pickup, delivery)
• Optimize labor deployment, throughput, and service execution to meet evolving business needs
• Ensure strict adherence to labor, food safety, team member safety, and compliance standards
• Monitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherence
• Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real time
• Monitor customer feedback and operational trends to make data‑informed decisions that drive service excellence
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors

• Hire, onboard, coach, schedule, and develop a high‑performing team of hourly employees and shift leaders
• Lead a blended on‑site workforce of internal employees and external partners (contracted or brand‑affiliated staff)
• Create a collaborative, on‑brand environment where Wonder and third‑party teams operate seamlessly under one roof
• Address performance issues respectfully and quickly using coaching and performance tools
• Ensure compliance with state and federal labor laws

• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and operational margin
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance
• Partner cross‑functionally (with finance, culinary, procurement, logistics, etc.) to identify cost‑saving and revenue‑driving opportunities
• Build action plans around local performance insights, customer feedback, and operational trends

• Own and drive company talent pipelines with a strong focus on succession building and readiness
• Select, develop, and deploy certified trainers to support new store openings and maintain consistent onboarding of new hires
• Actively mentor and coach managers‑in‑training, preparing them for potential transfers or leadership roles at other locations
• Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth
• Anticipate future business needs and strategically align staffing, scheduling, and…