Hospital Leader Duty

Overview

Join to apply for the Hospital Leader On Duty role at Petco
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

• Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs, and record in the electronic medical record. Collect thorough patient histories and document visits in EMRs. Assist doctors with appointments, surgery, dentistry, and euthanasia under supervision from the veterinarian and credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the EMR.
• Monitor and answer telephone lines, route calls, schedule appointments, provide client education, relay test results to doctors and clients, and maintain client/patient records.
• Prepare patients for surgical and dental procedures and assist doctors and/or veterinary technicians in anesthetizing patients. Maintain patients safely under anesthesia, monitor vital parameters, assist with recovery, and prepare for discharge or transfer to overnight care facilities.
• Under supervision, perform in-hospital treatments including injectable/oral medications and intravenous fluid therapy; keep patients clean, hydrated, and fed; exercise dogs as needed for elimination.
• Train new staff and disseminate knowledge as required.
• Keep the hospital environment neat and clean; perform regular cleaning based on need and maintenance schedules.
• Assist with inventory, scheduling, and other tasks as needed; monitor and route practice phone calls and manage wait times during busy periods or emergencies.
• Uphold and enforce all Petco and Vetco Total Care policies; oversee hospital operations and supervise paraprofessional staff; participate in training as required.

In all activities related to care and handling of patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

This position has immediate daily supervisory duties over paraprofessional partners.

• Preferred at least 1 year of experience in a veterinary practice or equivalent experience demonstrating the listed skills.
• Leadership capabilities required.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under emotional or stressful situations.
• Telephone and computer skills; willingness to learn and adapt.

Most duties are in the veterinary hospital. The role requires bending, kneeling, lifting up to 30 pounds, and standing for long periods. A large portion of time is spent in direct contact with clients and their pets.

This position will regularly communicate with clients, service teams and management in Vetco Total Care Hospitals and Pet Care Centers.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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