Client Care Technician- Weekends

Job Summary

Hope Harbor Wellness and its affiliates are a leading provider of comprehensive addiction and mental health treatment services, committed to transforming lives through patient-centered care. Our treatment facilities located in Hiram, Georgia offers a range of services, including medical detox, residential treatment, outpatient care, and aftercare. We pride ourselves on providing a safe and supportive environment for clients to recover

As a Client Care Technician, you will play a vital role in creating a safe, supportive, and structured environment where clients can engage in treatment with dignity and respect. You will provide direct supervision, crisis intervention, and compassionate guidance while ensuring compliance with organizational policies, documentation standards, and privacy regulations. By fostering positive client relationships, encouraging participation in programming, and collaborating with the multidisciplinary team, you will help clients build resilience and achieve personal growth.

This position is ideal for someone who thrives in a fast-paced, people-centered setting and is committed to professionalism, teamwork, and making a meaningful difference every day.

• Alwaysmaintaina professional demeanor anddemonstrateethical behavior.
• Exercise sound professional judgement and seekassistanceas necessary to effectively manage duties and responsibilities of your position.
• Collaborate and work effectively with colleagues to achieve common goals and objectives.
• Consistently upholds a respectful, non-judgmental stance toward clients in all interactions with community partners and external agencies, ensuring their dignity and trust are maintained.
• Communicate clearly, accurately, and respectfully with stakeholders, including clients, colleagues, and superiors through proper channels and systems of communication.
• Adhere to company policies and procedures to assure regulatory compliance, quality standards, and the mission of the organizations.
• Attend
  appropriate meetingsandtrainings, as required by your position.
• Perform other duties as assigned.
• Protect the privacy of all client information in accordance with company policies, procedures, and practices, as required by federal and state law, andin accordance with general principle of professionalism as a health care provider.
• Draft andsubmitcomprehensive incident reports in strict accordance with company policy, capturing all pertinent details with precision and delivering each report within prescribed timelines to support effective investigation, risk mitigation, and continuous quality improvement.
• Safeguards the confidentiality of all client information in strict accordance with organizational privacy policies, federal and state regulations (including HIPAA), and professional standards of conduct expected in a healthcare setting.
• May access protected health information (PHI) and other client information only to the extent that is necessary to complete your job duties.
• Expected to report, without the threat of retaliation, any concerns regarding company policies and procedures on client privacy and any observed practices in violation the policy to your supervisor.
• Reinforces program rules and expectations with clients as needed and promptly documents and reports any violations in accordance with organizational policies and procedures.
• Proactively assess potential Against Medical Advice (AMA) and Against Clinical Advice (ACA) scenarios, implementing evidence-based de-escalation techniques and intervention strategies to mitigate risk and support safe patient retention.
• Engages clients in a calm, respectful manner using verbal de-escalation and crisis intervention techniques to ensure safety and maintain
  emotional stability.
• Encourage client participation in programming and redirect clients when they are disengaged and/or not presently involved in their program schedule.
• Coach and empower clients to independently resolve routine concerns through guided problem‑solving strategies.
• Consistently foster a supportive environment for clients by offering constructive encouragement that recognizes effort and achievements, practicing empathetic listening to understand client perspectives, and delivering impartial feedback that promotes growth without judgement.
• Advocates client concerns to the multidisciplinary treatment team, ensuring that all communications and commitments remain within professional scope and organizational policy.
• Accurately observes, records, and reports…