Operations Manager

Overview

Ulta Beauty is a leading North American beauty retailer that delivers exciting buying experiences through a blend of unmatched artistry and innovation. As a unified brand, we empower beauty enthusiasts with cosmetics, fragrance, skincare, hair care, and salon services.

• Promote accountability to achieve retail and service sales, guest loyalty, payroll, omni‑channel, and retail shrink goals.
• Drive profitability via operational excellence, top‑line growth, and expense control.
• Use store forecasts and payroll budgets to aid scheduling, communicate with the GM, and maintain productivity and payroll targets.
• Analyze financial and operational reports, including store visit and audit results, to make timely decisions.
• Leverage company tools to realize store goals and implement improvements.
• Perform makeup applications, skincare analysis, and product demos to enhance sales and guest satisfaction.
• Stay informed on industry trends and product benefits to serve guests effectively.
• Maintain consistent attendance and enforce the Ulta Beauty attendance policy with associates.

• Attract, hire, and retain diverse top talent while addressing staffing needs.
• Build an engaged team aligned with the Ulta Brand through collaboration and clear communication.
• Create an inclusive environment that encourages growth.
• Support manager and associate development, including training, competency feedback, coaching, performance reviews, succession planning, and individual growth plans.
• Ensure direct reports complete ongoing training, including brand and category education.
• Establish vendor partnerships to meet shipment and planogram expectations.
• Model operational excellence by working with leadership and sharing best practices.
• Lead the Guest Engagement Leader program to drive results across Annual Performance Goal metrics.

• Ensure compliance with Ulta policies, procedures, and store standards.
• Enforce the dress code.
• Execute operational focuses such as visual sets, planograms, realignments, and inventory lifecycle tasks (cycle counts, damages, testers, RTVs, DIFs).
• Use scheduling tools to adjust shifts in real time.
• Use task management tools to prioritize and execute store workloads.
• Manage inventory and ordering for services, boutique, and retail, staying within budget.
• Protect assets and minimize loss through safety, cash, inventory control, and loss prevention.
• Carry out inventory control processes (theft, damages, returns) and report theft when needed.
• Drive continuous improvement by adopting company initiatives and technology.
• Communicate operational insights, trends, and challenges to field leadership.

• Bachelor’s degree preferred.

• 2–3+ years of fast‑paced retail management or equivalent experience.
• Financial management: driving sales, interpreting data, managing payroll and expense.
• Retail management: inventory levels, operational excellence, service culture, merchandising.
• Leadership: attracting, developing, and motivating talent, change management, collaboration.

• Basic technology proficiency (POS, Microsoft Office, Apple devices).
• Excellent verbal and written communication.
• Strong collaboration and interpersonal skills.
• Organizational ability to manage multiple tasks.
• Decisiveness under pressure and adaptability.

• Flexible full‑time schedule including days, evenings, weekends, and holidays.
• Availability to work on Sundays and Mondays.
• Attendance at corporate meetings and conferences.

• Continuous mobility (twisting, bending, pulling, pushing, crouching, stooping, reaching).
• Lift and move up to 25 lbs. continuously.
• Use of computer, telephones, and office supplies.
• Seasonal physical demands such as carrying large items during peak periods.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine a reasonable accommodation.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or criminal histories, in accordance with applicable local and state laws.