Client Finance Manager

An excellent opportunity has arisen for a Client Finance Manager to join a rapidly expanding provider of outsourced back‑office support services to the recruitment sector. The business delivers a wide range of services to its clients, including pay and bill, payroll bureau, credit control, bookkeeping, VAT returns, management and statutory accounts, and company secretarial support.

Reporting to the Finance Director, you will act as the primary point of contact for a portfolio of clients, working closely with internal teams across payroll, compliance, finance, onboarding and operations to ensure client requirements are delivered efficiently and accurately. The business places a strong focus on customer service and process automation, building bespoke workflows with each client to improve efficiency and accuracy.

This varied, client‑facing role would suit an organised and approachable finance professional with a broad bookkeeping and payroll background, who enjoys building relationships and taking ownership of their own workload. The role is offered on a hybrid basis.

• Act as the primary point of contact for a portfolio of clients, working closely with internal payroll, compliance, finance, onboarding and operations teams.
• Build and maintain excellent relationships with all clients.
• Develop a thorough understanding of each client’s business, processes, priorities and service requirements.
• Monitor service levels, proactively identifying and resolving issues before they impact clients or their contractors.
• Support the implementation and onboarding of new clients, ensuring a smooth transition into ongoing account management.
• Maintain accurate accounting records and ledgers, covering daily, weekly and monthly bookkeeping requirements across the client portfolio.
• Assist with client credit control and the maintenance of invoice finance platforms.
• Manage shared mailboxes efficiently and respond to client enquiries professionally.
• Complete bank, control account and balance sheet reconciliations.
• Prepare and submit VAT returns and assist with other statutory requirements.
• Handle all payroll queries relating to wages, deductions and timesheets.
• Manage statutory pay and deductions, including SSP, SMP and SPP.
• Assist the payroll team with the preparation of weekly, bi‑weekly and monthly payrolls.

• Organised and approachable, with a genuine enjoyment of working with people.
• Takes pride in their work and is happy to take responsibility for managing their own workload.
• Calm and positive, able to manage competing priorities and work effectively under pressure, both independently and as part of a team.
• Strong communicator with a friendly, professional and respectful manner when dealing with directors, managers, colleagues, clients, prospective clients and external organisations such as HMRC, Companies House and suppliers.
• Good organisation and time‑management skills, with the ability to prioritise tasks and ensure deadlines are met.
• A high level of professionalism and integrity, with a genuine commitment to providing a helpful and positive experience.
• Team‑focused, with a willingness to share ideas, support colleagues and contribute positively to the working environment.
• Keen to get involved, with a positive and personable approach to the role.

• Proven competence across client bookkeeping, reconciliations, VAT returns, credit control and payroll, including statutory pay (SSP, SMP and SPP), is essential.
• Good IT skills and confidence using Microsoft Office, with the ability to learn and adapt to new systems.
• Previous experience within a recruitment agency, outsourcing provider, umbrella…