Food Service Specialist

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Job Title: Food Service Specialist

FLSA status: Non-Exempt

Department: Operations

Reports to: Store Manager

Position summary: The Food Service Specialist is a front-line position that effectively and professionally interacts and builds relationships with our customers. This position will be responsible for preparing foods and maintaining a food safety and sanitation standard throughout the entire store.

General

Purpose:

To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

• Must be at least 18 years of age
• Must pass all competency tests.
• Must have at least a High School diploma or equivalent.
• Reliable transportation
• Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
• Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
• Effectively operates and maintains all approved food service and store equipment
• Possess a thorough understanding of the menu and able to recommend items and answer any questions that customers may have
• Prepares food orders accurately and to specification, always ensuring recipe integrity.
• Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
• Maintains the sanitation of the food service area to include work area and equipment.
• Comply with company policies, procedures, standards, and specifications for all food being prepared
• Accurately completes shift duty checklists, line check forms, and records all temperatures while complying with proper food handling procedures
• Maintain food warmers to planogram and ensuring proper inventory levels for sale are full and maintained throughout the shift
• Ability to stock shelves with inventory and product
• Other duties as assigned

• Situational Awareness
• Strong customer orientation
• Time management; including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & problem resolution at functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write and understand English

• 2-4 year college degree
• Previous retail experience
• Microsoft Office experience

• Physical Demands:
  While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment:
  Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.

Entry level

Full-time

Management and Manufacturing

Retail