Administrative Assistant

Care Link NM Program Assistant

This position will work closely with the Care Link Supervisor, Care Link NM employees, and the Director of Community Services, to ensure the administrative needs for the Care Link NM Program are met. This employee will ensure timely and accurate submission of reporting for the Care Link program.

• Will serve as the primary assistant to the Care Link NM Program.
• Responsible for answering the telephone and directing calls, clients and assisting with all correspondence.
• Responsible for organizing, filing administrative correspondence, and maintaining Care Link’s administrative files.
• Maintain and update Care Link Master Roster Spreadsheet, Care Coordinator Spreadsheet and Peer Support Spreadsheet.
• Process and report opt-ins, opt-outs, and CNA updates for the CLNM program.
• Verify/update client information to include contact details, demographics, forms, consents, etc. at the start of every engagement.
• Monitors Collective Medical for recent Emergency Room visits, notifies assigned CLNM Staff and submitting the Critical Incident Reporting to HSD.
• Assist with organization of meetings and special events as directed by the Director of Community Services and Care Link Supervisor.
• Maintain confidentiality for all information regarding clients, staff, physicians, and Guidance Center of Lea County (GCLC) obtained as a result of employment at GCLC.
• All other duties as assigned by the Director of Community Services and Care Link Supervisor.

Minimum

• High School diploma or high school equivalent.
• Proficient with Microsoft office suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills including letters, memos, and emails.
• Excellent attention to detail and ability to multitask.
• Ability to work independently with minimal supervision.
• Must be personable with an ability to work in high stress environment.

Preferred

• Previous experience in medically integrated mental health services.
• Fluency in English and Spanish, both verbal and written.

Supervised by the Care Link Supervisor. Participation in general staff meetings and team meetings. Expected to be highly self-directed and possess strong organizational skills.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

All GCLC positions advance the organization's mission — to advance transformative whole health wellness anchored in powerful insights and healing journeys — and its vision of creating an inclusive world where all people thrive. Employees must commitment to and sensitivity toward the diverse cultural, ethnic, and socioeconomic backgrounds of the individuals and communities we serve.

Hiring and promotion will be accomplished in compliance with Guidance Center's Personnel Policies and Procedures. This position is non-exempt under the Fair Labor Standards Act. Requires a minimum 40 hours per week. Hours and/or days may vary according to need. Overtime (time and 1/2) will be paid for hours worked in excess of 40 hours per week. Travel is required of employees for delivery of services, training, or conferences.

Personal transportation is mandatory.

Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.