Facility Rentals Lead Specialist

This position is responsible for the rental of facility space for the purpose of social gatherings, parties, etc. within the CORE (Center of Recreational Excellence) and is responsible for providing an exceptional customer experience. Proactive in reaching out to businesses and organizations for the purpose of marketing the many rental opportunities provided by the CORE, and subsequently, to provide assistance in securing rental reservations.

The position must then insure all required documentation, deposits, etc. are completed prior to an event taking place. Prepares facility and the rentable spaces for events as scheduled and expected. Supervises facility rental specialist staff to assist in meeting customer expectation and the CORE's commitment to facility rentals.

• Provides efficient and courteous customer service to all individuals who enter the facility and to those who inquire about and reserve space within the facility.
• Shows and explains all of the rentable spaces within the facility, to include all of the various options available to the customers based on the type of event and the specific space they choose to rent.
• Assists the customer in arranging the details of their event while maintaining the requirements and policies of the CORE.
• Assists customers through all processes of renting space in the facility and insures all aspects are confirmed by the customer in writing and that staff is aware of the requirements and needs of each event.
• Answers calls and returns messages promptly.
• Has knowledge of all activities within the CORE, not just the facility rentals.
• Adheres to assigned work schedule, which may include irregular hours, including mornings, evenings, weekends and will require flexible scheduled hours for days off.
• Implements the CORE mission and philosophy.
• Immediately reports suspicious or inappropriate behaviors or abuse.

High school diploma or high school equivalency (HSE) required with one (1) year in an event planning or facility rental related position preferred. Customer service experience required.

• Applicant must be dependable.
• Applicant must be available to work flexible hours.
• Ability to work in a team atmosphere.
• Ability to utilize basic computer skills.
• Ability to maintain positive and effective working relationships.
• Must have exceptional customer service and communication skills.
• Must be able to function effectively in a fast-paced environment.
• Must be able to deal with people under stressful and demanding situations.
• Proficient in verbal and written communication.
• Bilingual preferred.

• Valid state issued driver's license required.
• CPR/AED/First Aid for adults and children certification required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee will be required to assist in setting up and putting away tables, chairs, and other types of items used in the facility. The employee must occasionally lift and/or move up to 35 pounds. The employee may be required to be on their feet for extended periods of time.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.