Slot Service Host

Join to apply for the SLOT SERVICE HOST role at Zia Park Casino

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions.
• Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers.
• Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign‑ups.
• Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.
• Handle jackpot requests and transactions.
• Replenish slot machine printer paper on all slot products.
• Reset machines and repair minor malfunctions.
• Count and verify change bank amounts.
• Take orders and serve non-alcoholic drinks to customers on the casino floor.
• Assist casino guests by promoting the Mychoice membership and its benefits through new card member sign‑ups as required.
• Make phone calls to customers regarding current and future promotions and events.
• Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc.
• Ensure that slot machines are filled with ticket paper, so as to keep machines in constant operation.
• Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate.
• Work on special projects as assigned.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Maintain knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
• Bring disputes and unusual guest activities to the attention of the shift manager.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Present oneself as a Credit to the Company and encourage others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Perform all other related and compatible duties as assigned.

This position has no supervisory responsibilities.

• Must be a minimum of 21 years of age.
• Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
• High School diploma or G.E.D preferred.
• Six months to one year experience in customer service preferred.
• Ability to work varying schedule to include: all shifts, days and holidays.
• Good oral and written communication skills, must be fluent and literate in English. Bilingual in Spanish preferred.
• Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
• Work in a fast paced environment.
• Must possess excellent customer service and interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors.
• Abili…