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CRM System

Digital Adoption & Customer Success Lead

Job in Hoboken, Hudson County, New Jersey, 07030, USA
Listing for: John Wiley & Sons Inc.
Full Time position
Listed on 2025-12-23
Job specializations:
  • Customer Service/HelpDesk
    CRM System
  • IT/Tech
    CRM System
Job Description & How to Apply Below
A leading educational publisher is seeking a Customer Success Manager to maximize customer engagement with digital solutions. Responsibilities include assisting faculty with implementations, enhancing platform usage, and driving retention strategies. Candidates should have an undergraduate degree and 2-4 years of relevant experience in customer support or sales. Strong communication skills and familiarity with CRM platforms, particularly Salesforce, are essential for success in this position.

This role offers a competitive salary range and opportunities for growth.
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