Technical Customer Success Manager

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Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.

In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.

Responsibilities:

• Manage a portfolio of customers, help drive adoption and quantify the value of Xyte
• Grow your customers portfolio through upsells and cross sells
• Lead the implementation process and ensure successful launches.
• Build and maintain strong relationships with our customers
• Serve as the primary point of contact for customers, providing them with ongoing support and guidance.
• Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met.
• Identify opportunities for upselling and renewal of contracts

Requirements:

Requirements:

• 2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience)
• Experience and familiarity with the AV industry - A plus
• Strong technical skills and ability to learn new technologies quickly- A Must
• Technical background as a support engineer or similar - a plus
• Strong understanding of APIs, SaaS architecture and modern technologies
• Demonstrated ability to communicate, present and influence at all levels of the organization
• Experience in delivering customer
  -focused solutions based on customer needs
• High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships
• Ability to travel 10-20% a year
• Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ
• Ability to work on a flexible schedule when needed

Come join us and see what the Xytement is all about!

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries
  
  IT Services and IT Consulting

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