Director, Learning & Development, Product, Certifications, and Learning Platforms

Director, Learning & Development, Product, Certifications, and Learning Platforms

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The Director, Learning & Development:
Product, Certifications, and Learning Platforms is a strategic leader responsible for driving Walmart Connect’s learning strategy across three critical verticals—product education, certification, and technology ecosystem. This role ensures Walmart Connect’s Associates, Agencies, and Partners are equipped with the knowledge, confidence, and tools to succeed, driving adoption, capability, and measurable business impact. Reporting to the Sr. Director of Training, Education & Development, this role ensures learning programs and platforms are scalable, data‑driven, and business‑aligned, transforming learning into a competitive advantage for Walmart Connect.

• Lead the vision, strategy, and execution for Product Training, Certifications, and Learning Platform management.
• Align learning initiatives with Walmart Connect’s go‑to‑market priorities, ensuring readiness across internal teams and external audiences.
• Drive measurable business outcomes by linking learning initiatives to key performance indicators (e.g., product adoption, advertiser spend, sales enablement, and partner satisfaction).
• Collaborate with TED’s vertical leaders (Associate Development, Sales Development, and Governance) to ensure alignment, consistency, and scalability of all learning initiatives.

• Develop and oversee go‑to‑market training plans for product launches and updates, ensuring internal teams (sales, account management, partner success) are equipped to confidently communicate and sell Walmart Connect’s solutions.
• Create and maintain role‑based learning pathways that evolve from foundational knowledge to advanced omni‑channel expertise.
• Partner with Product Marketing to ensure training reflects product strategy, positioning, and value proposition.
• Build multi‑modal training programs (ILT, vILT, eLearning, simulations, and video) designed for engagement, retention, and on‑the‑job application.

• Lead and grow Walmart Connect Academy, establishing it as an industry‑recognized center for education and certification.
• Oversee certification program design, assessments, and continuous updates to reflect new products, campaign workflows, and market best practices.
• Develop tiered certification frameworks (101/201/301) for advertisers, agencies, and internal associates to ensure progressive mastery of Walmart Connect’s tools.
• Align internal enablement programs with external certifications to ensure consistent standards, language, and learner outcomes.
• Partner with external vendors and localization teams to expand Academy reach and ensure accessibility, quality, and compliance.
• Measure certification impact through data, tracking adoption, learner engagement, advertiser ROI, and product retention.

• Lead the strategy, management, and optimization of Walmart Connect’s learning technology ecosystem, including the LMS and analytics tools.
• Ensure platform functionality, integrations and data flow support both internal associates and external partners.
• Collaborate with Walmart Global Tech and enterprise learning teams to align external and internal platform capabilities, ensuring a unified learning experience.
• Research, evaluate, and implement emerging learning technologies (AI coaching, adaptive learning, skill practice tools, gamification) to enhance retention and personalization.
• Develop dashboards and insights that measure learner engagement, certification progress, and business impact, using analytics to inform strategy.
• Ensure all platforms and content comply with data security, privacy, and accessibility (WCAG) standards.

• Define clear success metrics for all learning programs and platforms, linking adoption, engagement, and certification data to business KPIs such as campaign performance,…