Manager, Solutions Engineering - Process Automation - Sam's Club Member Access Platform; MAP

Manager, Solutions Engineering - Process Automation - Sam's Club Member Access Platform (MAP)

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Sam’s Club Member Access Platform (MAP) is redefining how brands connect with our members through meaningful, measurable advertising experiences. We’re seeking a Manager of Process Automation to accelerate innovation and efficiency across our operations. This role will begin by leading automation initiatives that enhance brand and shelf page creation, and evolve into a broader mandate to reimagine business processes through technology, workflow optimization, and AI‑driven solutions.

This high‑impact role sits at the intersection of operations, technology, and innovation, ideal for a process‑focused problem solver passionate about using automation and AI to simplify complexity and drive scalable impact.

• Lead automation for brand & shelf page creation—support existing processes while transitioning to technology‑led automation and collaborating with Creative Operations, Product, and Engineering to identify inefficiencies, document workflows, and design automated solutions.
• Reimagine and simplify workflows—analyze operational processes to identify high‑impact opportunities, design, pilot, and scale improvements that reduce cross‑team handoffs and improve delivery speed, accuracy, and scalability.
• Develop and deploy AI and workflow solutions—lead discovery and implementation of AI agents and intelligent systems to support routine operational tasks, and collaborate with technical teams to configure and integrate these solutions into MAP systems.
• Partner across teams—work cross‑functionally with Creative Operations, Product, Engineering, and business stakeholders to define business requirements, design process improvements, and implement technology‑based solutions.
• Build system configurations and integrations—evaluate opportunities to better configure and maintain internal systems such as Salesforce and workflow tools to improve user experience and drive automation and simplification; define and document integration requirements.
• Drive continuous improvement—establish feedback loops and monitoring mechanisms to evaluate automation performance and scalability, iterating quickly to refine systems and processes.
• Champion innovation & change adoption—foster a culture of curiosity and innovation, helping teams adopt new technologies, AI‑driven workflows, and process improvement practices that deliver measurable impact.

• 5+ years’ experience in process management, automation, or system configuration, ideally within technology‑driven or operations‑heavy environments.
• Experience with commercial systems such as Salesforce and Appian, including system configuration, process automation, or integration projects that enhance efficiency and scalability.
• Hands‑on familiarity with AI agents, workflow automation, or business process orchestration tools; exposure to AI workflow orchestration, LLM‑powered automation, or agentic AI systems.
• Strong analytical and problem‑solving skills with a systems mindset and ability to translate operational challenges into technical solutions.
• Demonstrated success partnering with technical teams (Product, Engineering, or Data) and business stakeholders to deliver technology‑enabled process improvements.
• Excellent communication and documentation skills; able to simplify complex processes and influence cross‑functional partners.
• Curiosity and adaptability—comfortable learning new systems, experimenting with emerging technologies, and scaling what works.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; includes PTO/PPTO usable for vacation, sick leave, holidays, or other purposes.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education…