Sr. Manager, Consumer and Customer Insights

About Metagenics

Metagenics believes in helping people live happier, healthier lives by realizing their genetic potential. It’s why, when we defined Metagenics’ Mission, Values, and Vision, we started with our company’s own DNA. United by purpose and core values (Integrity, Authenticity, Respect, Diversity & Inclusion and Healthy & Happiness) the Metagenics’ team is dedicated to providing effective nutritional products and solutions, for healthcare professionals.

People Culture First. We believe the way we do business is as important as the business we do; that a company in the nourishment business should nourish its people, too. So, we incorporated healthy, sustainable care into every dimension of our culture. Our diverse and expansive team are a prime example of the power of a people‑first approach. We know first‑hand, when an organization prioritizes internal growth and fosters empathy, its people come together to set an example of what the world can become.

Metagenics is seeking a Senior Manager, Global Consumer and Customer Insights
, to join our small but high‑impact global insights team. This role provides both strategic leadership and hands‑on execution across all research, data, and insights work streams within the vitamins, minerals and supplements category. This role is an opportunity partner with the Head of Global Insights to elevate the function, embed cutting‑edge methodologies, and shape how a purpose‑driven, digital‑first, omnichannel organization understands and acts on consumer and customer insights.

This is a high‑visibility role with direct access to senior leadership and an opportunity to shape both the department and business.

• Partner cross‑functionally (marketing, digital, innovation, and more) to strategically guide decisions through a deep understanding of the consumers and healthcare professionals (HCPs), to drive sharper, faster, smarter insight‑fueled decisions.
• Lead end‑to‑end research projects (qualitative, quantitative, secondary, synthesis) that deliver continuous actionable insights and business impact.
• Manage internal and external research resources, including vendors, subscriptions, and internal community panels.
• Manage an all‑inclusive internal market research community, driving agile, holistic understanding of the consumer and HCP. DIY and hybrid partnership of managing, executing and reporting research are required.
• Connect insights across multiple data sources and business functions to uncover growth opportunities and drive action.
• Establish and scale digital‑first, AI‑driven research approaches that enhance speed, agility, and predictive capability, while maintaining quality and actionability.
• Champion best practices, processes, and methodologies that elevate the insights function across the organization with specific intent to drive speed and agility while maintaining quality and impact.
• Empower teams to embed consumer and HCP voices into decision‑making, ensuring insights are democratized and accessible.
• Primary region is US with additional responsibility in key global markets.

• Insights directly influence brand building, innovation pipeline, go‑to‑market strategies, and in‑market execution.
• The organization moves with speed and agility, supported by insights that are actionable, future‑facing, and business‑impactful.
• The insights function is recognized as a trusted, proactive thought partner to senior leadership and cross‑functional teams and is embedded into core teams and initiatives.
• Work with progress over perfection + purpose lens maintaining speed, agility, efficiency and quality.
• Proactively and independently own and execute insights initiatives/categories based on objectives/needs of the business while continuously driving implementation and action around those insights. Manage priorities.
• Introduce, scale and define best practices/ways of working/processes for digital‑first insights that are established and adopted across the organization.
• AI‑enabled tools are effectively integrated into research and storytelling.
• Identify key required learning and data (internal and external) gap needs that will drive key…